Sig Sauer Warranty in Canada

CdnCombatMedic said:
Am I blaming MD Charlton - No
Do I like the policy - No , a Sig is a Sig

The problem - Mis representation by Questar and many others selling Sig. What happend if MDC didt for the amnesty?
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Buying from a dealer that has no store front and clearly imports all their product from their US location into Canada should raise some red flags! Just my opinion.
I think one reason we have less selection of firearm related things in Canada is legit brick and mortar dealers are reluctant to go through all the time and cost to tie up money in inventory only to have " dealers" circumvent the regular supply chain so the penny pinching consumer can get it cheaper, ( wich is not the case when you need warranty work or have issues with the product) Consumers make their own choices and shouldn't cry when they make the wrong one to Save a Buck!
 
MDC,

Thanks for taking on the daunting and thankless task of clarifying the Sig warranty confusion. Voluntarily inheriting the problems of past distributors and sales is very commendable in my personal view and the amnesty is evidence of that. I personally own 7 Sig products which I bought new only to find out that 2 are actually covered. Luckily for me, you guys have been great providing assistance and advice on the few issues I've had as well as getting the necessary accessories for my LGS to order on my behalf. Your customer services is the reason why I have existing pre-orders and why I will continue to order other firearms from you in the future.

I do understand the anxiety of finding out that a new firearm you just purchased is not covered, especially since most of us don't have bottomless pockets. Unfortunately it seems this anxiety and disappointment has been directed at you.

Thanks again MDC for trying to do right by the Canadian Sig owner community.
 
North60 said:
Buying from a dealer that has no store front and clearly imports all their product from their US location into Canada should raise some red flags! Just my opinion.
I think one reason we have less selection of firearm related things in Canada is legit brick and mortar dealers are reluctant to go through all the time and cost to tie up money in inventory only to have " dealers" circumvent the regular supply chain so the penny pinching consumer can get it cheaper.
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Yes but equally the reluctance / inability of dealers to stock a good range of models, accessories and parts is also a cause of cross-border and grey market shopping. This applies to many brands including SIG.

I am not talking about gold-plated, diamond-encrusted collector's pieces, I am talking about the range of models (including for example the Elite models), alternative grips, magazines, etc. which are often either not available and/or on indefinite backorder, often at absurd prices.

I would much rather shop at a real retailer, either on-line or better yet in person, but they have to actually have what I want.

Snapshot
 
Some of you are missing the point.

MDC has stepped up for us in this regard.

Keep in mind that if you phone Sig Sauer for ANYTHING they will tell you that they only have one customer in Canada and it ain't you.

Sig Sauer will not warranty anything for you, nor will they sell you a single part, no matter what that part is, because it is illegal for them to do so based on Canadian law. (Yes, I know, but that is what THEY say)

And it actually does matter where you buy things...Apple doesn't warrant product sold by unauthorized resellers...NO ONE DOES...except apparently MDC in this case.

Thanks MDC...product registered.
 
I think things are looking up for Sig products in Canada now that they have representation from a company that seems to care about then end user/customer. I'm sure they will be making parts and firearms more readily available to us. Look at the rifle/ handgun kit they just had available. They are also actively involved on here and always seem to answer people's questions/ concerns quickly. I for one have now issue if I have to pay a few cents more for all this.
 
Thank you MDC.

As a SIG customer who did not know or consider any of this previously, it's good to know that I won't be left high-and-dry if any issues arise. Might have been a much different conversation if not for you stepping up.
 
crackerbarrel2 said:
Perhap's one day Sig will focus it's warranty on the pistol instead of the current owner..
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I don't disagree with this at all. Ultimately, Sig's name is on the firearm. It really should be all the 'registration' one should need.

Quick story:

I was gifted an 'LL Bean' jacket some time ago. Never shopped there in my life. Thought 'LL Bean' was something you put in your coffee cup. The jacket isn't something I'd buy myself, but I'm not proud. A combination of thrifty (Mrs. Islay calls it 'cheap prick') and apathetic enough not to really care about how something looks. So when conditions are right, over the next handful of years I get some use out of it.

One day the zipper breaks. Not spontaneously per say. It's seen some good use, but I also was a little over-aggressive in trying to free my undershirt that got pinched in it. So now I have a older LL Bean jacket that no longer has the ability to zip up. Kind of chilly; lets the breeze in. Nipply.

During a rare but always painful shopping mall visitation, I see a 'LL Bean' outlet. On a whim (remember the thrifty part?), I decide to see what options I have with fixing my jacket. And by 'what options I have' I mean 'let's see if they'll fix it for free'.

Without hesitation, the salesperson offered to exchange it immediately for a current jacket right off the rack.

Think about that for a moment.

He didn't ask to see a receipt. He wasn't worried about when it was purchased. He wasn't concerned HOW the zipper was rendered stupid. What he did care about that an 'LL Bean' branded jacket was no longer optimally functional.

That's how to create brand loyalty. That's how to forge a lasting relationship with customers. I've since returned as I know I'm going to be looked after. I pay a little more and think some of their apparel is a little goofy, but above being cheap, I know a great value when I see it.

Now let me be crystal clear here:

That being said, until SIG and other manufacturers change their policy, MDC is doing the Canadian firearms community a solid.

Thanks again, MDC. I'd say all the SIG dealers, particularly the 'grey market' ones, owe you a beverage of your choice.
 
So if I purchase a SIG from Cabela Canada I'm fubarred is what I'm reading, as they are not an authorized distributor according to the MD website. Good to know.
 
Dr.Islay said:
I was gifted an 'LL Bean' jacket some time ago. Never shopped there in my life. Thought 'LL Bean' was something you put in your coffee cup. The jacket isn't something I'd buy myself, but I'm not proud. A combination of thrifty (Mrs. Islay calls it 'cheap prick') and apathetic enough not to really care about how something looks. So when conditions are right, over the next handful of years I get some use out of it.

One day the zipper breaks. Not spontaneously per say. It's seen some good use, but I also was a little over-aggressive in trying to free my undershirt that got pinched in it. So now I have a older LL Bean jacket that no longer has the ability to zip up. Kind of chilly; lets the breeze in. Nipply.

During a rare but always painful shopping mall visitation, I see a 'LL Bean' outlet. On a whim (remember the thrifty part?), I decide to see what options I have with fixing my jacket. And by 'what options I have' I mean 'let's see if they'll fix it for free'.

Without hesitation, the salesperson offered to exchange it immediately for a current jacket right off the rack.

Think about that for a moment.

He didn't ask to see a receipt. He wasn't worried about when it was purchased. He wasn't concerned HOW the zipper was rendered stupid. What he did care about that an 'LL Bean' branded jacket was no longer optimally functional.

That's how to create brand loyalty. That's how to forge a lasting relationship with customers. I've since returned as I know I'm going to be looked after. I pay a little more and think some of their apparel is a little goofy, but above being cheap, I know a great value when I see it.

Now let me be crystal clear here:

That being said, until SIG and other manufacturers change their policy, MDC is doing the Canadian firearms community a solid.

Thanks again, MDC. I'd say all the SIG dealers, particularly the 'grey market' ones, owe you a beverage of your choice.
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Great story but the analogy is not comparable to the SIG-MDC situation. LLB maufacutures, brands, ans sells direct via their website. LLB does not have a distributor or independent retailer network unlike the SIG-MDC-Authorized Retailer structure.

The LLB retail stores you happen to visit are owned, managed, and directly supplied by LLB. (Disclaimer: I'm a LLB consumer too)

Regardless kudos to MDC for doing what is proper business practices for the SIG brand in Canada.
 
juliet lima said:
Some of you are missing the point.

MDC has stepped up for us in this regard.

Keep in mind that if you phone Sig Sauer for ANYTHING they will tell you that they only have one customer in Canada and it ain't you.

Sig Sauer will not warranty anything for you, nor will they sell you a single part, no matter what that part is, because it is illegal for them to do so based on Canadian law. (Yes, I know, but that is what THEY say)

And it actually does matter where you buy things...Apple doesn't warrant product sold by unauthorized resellers...NO ONE DOES...except apparently MDC in this case.

Thanks MDC...product registered.
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It is NOT Canadian Law that prevents US suppliers from shipping to Canada, it is US ITAR Homeland Security in the US that prevent shipping of any gun/parts to Canada. Canada could careless as long as you pay the duties
 
MDC,

FWIW, your website displays certain pages a little wonky. When browsing through the different products, the details are always displayed underneath the left sidebar navigation menu, leaving a large dead space to the right.

This behaviour occurs in current versions of Firefox, Chrome, and Internet Explorer.
 
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