Ironclad Guarantee
For over thirty years Marstar's Ironclad Guarantee has remained the standard by which all Canadian militaria-related businesses are judged. It contains no fine print and is your assurance of our commitment to total customer satisfaction.
All of our products are covered by our 30-Day Ironclad Guarantee. If you are not satisfied with your purchase, please contact us immediately for a refund, credit or exchange.
Please read the following before returning merchandise to Marstar Canada:
A) Before returning product(s) to Marstar please contact us to discuss the details of your return shipment and to
obtain a “Return Merchandise Authorization” (RMA #). Failure to comply may result in our refusing an unauthorized shipment and returning it to you, at your expense. Please contact us before proceeding.
B) Returned product(s) must be shipped to Marstar no later than 30 days after the original shipping date for Canadian orders or
no later than 45 days for U.S. and other foreign orders. The original shipping date is the date on which the order was shipped
from Marstar Canada (please see the postmark on the original parcel).
C) Product(s) being returned must be in the same condition as they were shipped and must not be altered, modified or have been
mistreated in any way. The product cannot be damaged due to customer use or abuse. All associated parts, accessories and
documentation included with the product(s) must also be returned in their original, unaltered condition.
D) When the above conditions have been met, the value of the product(s) being returned to Marstar will be reimbursed to the
client as a refund, credit or exchange. Shipping costs may or may not be reimbursed, depending on circumstances.
Marstar Canada will not reimburse any customs fees, duties, import taxes, brokerage fees or transaction fees that may be
imposed by other institutions.
E) Marstar Canada will not be liable for any appraisal services, cleaning, gunsmithing, inspection or other fees the client may have
incurred unless said services were authorized in advance, in writing, by Marstar Canada.
All returns are to be shipped via Canada Post "standard" shipping unless otherwise instructed.
Please: DO NOT ship COD for shipping charges as your parcel(s) will be refused.
DO NOT ship priority courier, as you will not be reimbursed for the additional charges.
DO NOT ship via Fedex, DHL, UPS, Dicom, Express Post, Priority Post or any other courier services.
Your shipment will NOT be accepted unless previously authorized by Marstar.
Notes:
1) Military surplus and used firearms and products are described and illustrated as accurately as is humanly possible.
Most are 50+ years old and may have minor blemishes and will likely vary in appearance from those portrayed on our website.
Such variables will NOT constitute a valid reason for warranty consideration. If a refund is issued, it will not include any shipping costs.
2) Because each piece of wood has a unique appearance when used in stocks, grips etc, appearance differences from those
shown on our website will NOT constitute a valid reason for warranty consideration.
3) Variations in finish or bluing may differ from what is seen on a monitor - this is normal. Variations observed between the finish
on the firearm received and that of the firearm illustrated on our website will NOT constitute a valid reason for warranty consideration.
4) Product(s) that suffer damage, mistreatment or abuse by the owner will void the warranty.
5) ANY mechanical modification whatsoever to any firearm could void your warranty.
6) Before attempting to repair your firearm, please contact Marstar, as you could void your warranty.
Restocking Fee:
Product(s) returned for reason(s) other than for being defective, particularly if special ordered, may be subject to a 20% restocking fee.
