It' was bound to happen...

T

TacticalCanuck

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Location
SW Ontario
Last Saturday was clear enough where I am to get out and do some 200 yard gong shooting. My son, 14 years old (has his own membership card) decided to come with me to the club. Why? We were shooting my long range (short range) rig.

Ruger Precision Enhanced in 5.56 (hey it's only 200 yards, the 308 seems like over kill no?) topped with a Vortex Viper PST ($1,399) scope.

We were on our last mag of 10 each. He took his shots - he did admirably well landing 8 of the 10, and then stood up. As he turned away from the bench, the rifle (which is totally top heavy with that scope when on a bipod) and a little nudge was enough to send the rifle over, scope first, onto the concrete ground.

The turrets were mashed, but still turned. there were scrapes in the finish. So I re-zeroed the rifle in 3 shots, and the zero wouldn't hold. When I tried to change magnification, it was froze up. The scope was pooched.

SO, off to home. I found the vortex canada website, downloaded the warranty paper, filled it out, packed it up, and put it in the mail. They got the scope tuesday. I haven't been contacted by them nor have I tried to contact them - I simply followed their instructions on the website.

This little thread will chronicle the experience, as it unfolds. Why? They say they have a VIP warranty. They say no matter what, if the scope breaks they will deal with it. My scope broke.

This isn't a flame thread, or a praise thread (not yet anyway, I hope it turns to praise). It's observations from the POV of someone who is doing what is asked of them and seeing what happens.

The facts

Feb 24 - Scope Broken in bizarre gardening accident (kicking up dirt at 200 is gardening of sorts, is it not? Planting 55 grain lead buds?)
Feb 27 - Scope Received (with signature) by Vortex Canada
Mar 1 - notified by Vortex Canada of scope received and processing started. ID issued.
Mar 18 - notified by Vortex Canada of shipment containing my scope. information says it was replaced with same model scope.
Mar 20 - Brand new scope came in the mail - new in box.

The whole process from break to replacement took 25 days - under the promised time limit of 4-6 weeks and the whole process was quite painless.

WTG Vortex Canada. I am not a brand loyal person - but I do believe I can say with 100% certainty that Vortex optics live up their word.
 
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They'll look after you. Vortex takes a lot of heat on this forum mostly due to their lower end product offerings and people expecting them to be a $2000 optic. I sent in my Razor binos a year ago and had them back, fixed, in a couple weeks.

I will admit that Vortex in the states is a bit better with customer service and turnaround time than the Canadian counterpart, but all in all I've never had a problem dealing with them here.
 
Good luck! I also have a few Vortex scopes, and therefore interested in knowing how things will unfold, or not...
 
i dropped my rifle with a viper on it down a little embankment , my own stupid fault, leaned it against a tree, turned, knocked it over, smashed the glass, some dents to the the tube, was a little nervous about sending it in, , then they called me to ask what had happened to it, the guy on the phone had a chuckle, says i should buy a rubber ball to throw off a cliff next time, instead of a scope, informed me that the scope was being replaced, and 6 days later i have a brand new one to sight in

have never had an issue int he 3 times ive had to use the warranty, twice for me and once for an anti technology buddy lol
both times from me where clearly my fauly, one i over tightened the rings and crushed the tub, the other, well, thats the viper that went for a flight haha
 
That sucks, but kind of a good learning opportunity for you and your son, assuming that you both learned something from it.

And I'm not trying to tell you your business or nothing, but how will you and your son handle your equipment differently at the range in the future?
 
cody c said:
That sucks, but kind of a good learning opportunity for you and your son, assuming that you both learned something from it.

And I'm not trying to tell you your business or nothing, but how will you and your son handle your equipment differently at the range in the future?
Click to expand...

I'm putting together a ruger american in .22lr for some serious practice sessions while the scope is away. to be fair the thing was so top heavy it wants to tip, which means I need to update the bipod (the wobble only tightens down so much) or take it off and shoot from a bag.
 
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