Poor Service

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romiogt

romiogt

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Bought a brand new pistol from Select Shooting Supplies which was defective.

Called a couple times and was told owner was on holiday, no callback. Emailed multiple times never got a single response. Basically took my payment and hung me out to dry.

If you want actual service or someone who will stand behind the products they sell shop elsewhere.
 
Pistol is unusable and unsafe due to a functional flaw with the bolt stop pin being ejected from the receiver which occurs after 10-20 shots down range. Needless to say the firearm is inoperable in its current state.

All of this was documented along with photos and sent to Select on multiple occasions - not a single response on any occasion.
 
that sucks! i would suggest that you figure out where the warranty centre is for your specific hand gun, then send it there.
 
I had a similar problem with SFRC. They just delete my posts when I call them out for their poor service. Most of these companies don't give a #### about their customers.
 
romiogt said:
Pistol is unusable and unsafe due to a functional flaw with the bolt stop pin being ejected from the receiver which occurs after 10-20 shots down range. Needless to say the firearm is inoperable in its current state.

All of this was documented along with photos and sent to Select on multiple occasions - not a single response on any occasion.
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What pistol has a “bolt”? Very few...I can think of two.

A “bolt stop pin”?

What pistol? What is the make and model?

I’m perplexed.
 
Slide stop pin is what i am guessing.

I know i have done it to my usp before, wrong grip and it unlocks and pops out right at the take down detent.
 
only problem i have had with them is trying to order something and they never write back. at least through Facebook.
 
Hi; This is a family run store. ie not BASS pro with 10 counter staff. Dudes on vacation, been a busy summer I bet. Give them a chance to get back to ya. Yes it all sucks, so just be cool and work through it.
 
The firearm concerned is a Ruger, the warranty centre is location snapshot in Quebec, I understand the customer followed the warranty process and contacted them and they failed to respond. He then reached out to us for help.

While not an excuse for taking to too long to respond to the customer we are a 3 person business (currently a 2 person business) and having been at multiple large events in the month of September I am back logged with over 400 unanswered emails and social media messages, I am trying to work through them as quickly as possible but there are only so many hours in the day to do that in between working the counter.

We will contact the warranty centre on the customers behalf and get the issue resolved for them. We understand it is very frustrating to receive a product that is not 100% but we are also limited in what we can do to resolve the issue as we are not the warranty centre and do not have direct control over resolving the issue.
 
rmsg0040 said:
My buddy accidentally bought a LH holster from TACCOM. He had to drive out to exchange it.
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Your buddy can't tell his left hand from his right hand.
He makes the decision to purchase a LH holster (it is his mistake, not the store giving him the wrong one). At least that is how I understand it.
He expects the store to drive to his house to make the exchange on his mistake?

Is this what we are to take from the comment above?
 
lmar said:
Your buddy can't tell his left hand from his right hand.
He makes the decision to purchase a LH holster (it is his mistake, not the store giving him the wrong one). At least that is how I understand it.
He expects the store to drive to his house to make the exchange on his mistake?

Is this what we are to take from the comment above?
Click to expand...

Plot twist. His friend is ambidextrous and decided to go with the other dominant hand after the purchase lol.
 
lmar said:
Your buddy can't tell his left hand from his right hand.
He makes the decision to purchase a LH holster (it is his mistake, not the store giving him the wrong one). At least that is how I understand it.
He expects the store to drive to his house to make the exchange on his mistake?

Is this what we are to take from the comment above?
Click to expand...

It's just like Turdo accidentally put black paint on his face...
 
Give the store a chance OP. It looks like they have reached out but the warranty centre on the other hand... what's the deal with warranty centres in Canada.
 
For the record, it took Select 2 months to respond to me only after I posted on here. I contacted the warranty center myself and they responded immediately. I believe I gave them many chances to get involved. He's not a bad guy and I don't like posting like this on here but I had to do something to get a response to fix a defective and unsafe product.
 
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