I should have trusted my instincts and not ordered from here but I've been wanting a Remington 700 in 7mm-08 for a very long time and they had one on sale. It arrived last week and I took it to the range this morning. The rifle came with dirt and a bit of rust on the barrel but I cleaned it and thought I could live with that for the sale price. Then I tried to chamber a round, it would not chamber smoothly. It was very difficult and hard to eject. I fired a round in hopes that it was just a dirty chamber or sticky ejector. I cleaned it and chambered a second. Same thing. I checked the chamber and saw an obvious manufacturer defect and called tenda immediately. They would not take it back even though it is an obvious defect and inside the 7 day warranty period. They differed me to the Remington warranty claims in Quebec. I am very disappointed.
Don't buy from Tenda
- Thread starter mzungu
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If you are feeling disappointed know, just wait till you try dealing with Gravel Agencies in Quebec. They have got to be the worst I've ever dealt with for warranty claims. Good Luck & let us know how it goes
OkayShooter
CGN Ultra frequent flyer
- Location
- Nova Scotia
Better than location snap shot.
Just how alot of businesses operates now. Had a H&R with a bent barrel, it was that is a warranty issue.
That is a valid argument but lets think about that.
Do they inspect every single thing that they list for sale? Doing so would add extra time to each transaction and there has to be a cost for that (no such thing as a free lunch). It could also be argued that the manufacturer has (or should have) a QC process where such things were noticed / caught before they leave the factory.
While Tenda have a vested interest as a reseller in this instance almost certainly they would have no reason to check for this (on the inside of a chamber). If they handled the item poorly and caused damage that is a different issue but that is unlikely in this instance.
This rifle almost certainly left the factory with this issue and it should repaired under the manufacturer warranty which does not have anything to do with Tenda.
I purchased a Mark 7 press from Tenda a year or two ago and when it showed up it had damage. Most likely the item was inspected before it left Mark 7 and was fine. Somewhere between there and it getting to me it was handled poorly and had been damaged. Tricky one as the first leg of the journey would be Mark 7s liability and the second leg would be Tendas liability - which was it and how do you prove that?
In the end it didnt matter as both companies handled it great. Tenda reached out to Mark 7 who sent me brand new parts. I don't know who ate the cost but I ended up happy.
Why would they do that when they can just sell it and make it Gravel Agency's problem? Pulling a rifle off the shelves means THEY have to deal with it.
This is common practice in the gun sales industry. I just bought a 10-22 from Bass Pro and the first thing they told me was that if there were any issues, NOT to bring it back to them. A warranty issue is the responsibility of the importer and manufacturer, NOT the retailer.
LOL. You know NOTHING about guns and gun sales.
Who would do such an inspection and what qualifications would they need to have and what exactly would they inspect for and to what level? This is an absolutely LUDICROUS idea that new gun retail sales should involve a pre-sale inspection. What other retail sales industry do you believe individually inspects every major item that they sell? I can assure you that NONE of them do. Why would you think the gun industry is any different?
I agree with this, I tried sending a Remington for warranty and they told me the warranty centre is closed for "Renovations"and they can't help
More importantly, how would they do that? Who would do it and what qualifications would they need to do such an inspection? What aspects or areas of the rifle would they inspect and to what level? What inspection equipment would be needed and what testing should they do? What specifications would these inspectors use for comparison?
Think about all this for about 5 seconds and the answers will come to you.
What do you think the manufacturer's would think about untrained, unqualified inspectors dicking around with their products and then sending them back based upon a determination that they don't meet a set of specs the inspectors don't have access to?
The notion of a retail store "inspecting" a new, in box, item is absolutely ridiculous nonsense.
Thunderhog
CGN Ultra frequent flyer
- Location
- East Kootneys
That burr should come out with a light touch of a 7mm-08 reamer. Maybe call your local gunsmith and ask if they can help.
Shipping to Gravel is expensive, and dealing with them is not pleasant at all.......
Save yourself some grief and just get it fixed. If you are very handy like some others suggested, this can be cleaned up with some care.
Quality control from many firearms manufactures have gone down hill somewhat. Remington, Ruger, Marlin, and Savage are few that come to mind. Tenda's responsibility ends once you receive the firearm....
I love the old school Remington rifles, however the new Rem-Arms models can be a crap shoot.....
Out of curiosity, how much did you pay? And what model is it? BDL, CDL, SPS, Varmint, ADL?
If you paid for it with your CC, call Tenda and tell them to read their agreement.
If they won’t give you a refund call your CC company and ask to have the payment revered. They will.
Another well known dealer on here tried that with me on a new firearm and after having the discussion with the sales manager they took it back (emailed me a shipping label) and refunded my money.
They are obligated by the CC agreement to supply the customer with a 100% product or refund the money, REGARDLESS of what the STORE policy is for refunds.
Don’t take no for an answer
And always pay via CC - vs EMT where you have no protection.
If they won’t give you a refund call your CC company and ask to have the payment revered. They will.
Another well known dealer on here tried that with me on a new firearm and after having the discussion with the sales manager they took it back (emailed me a shipping label) and refunded my money.
They are obligated by the CC agreement to supply the customer with a 100% product or refund the money, REGARDLESS of what the STORE policy is for refunds.
Don’t take no for an answer
And always pay via CC - vs EMT where you have no protection.
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