When you have A problem with a car, do you take it to the dealer ship or do you go on a brand related forum and vent before giving the dealer/manufacturer the opportunity to correct the problem?
NEA fanboys/issues
- Thread starter Shep546
- Start date
When you have A problem with a car, do you take it to the dealer ship or do you go on a brand related forum and vent before giving the dealer/manufacturer the opportunity to correct the problem?
That's not my point, I know NEA has good service and that they will correct these issues my point is people who browse these forums for information on rifles have a RIGHT to know about hiccups they are incurring and we don't need the NEA watch dogs jumping all over everybody who points these out.
So your like the defender of freedom?
I was going to type out another response but why waste the time. There are guys whol just like the drama. The fact is, I have a gun that was warrantied, works perfectly, came with a Pile of free up grades for my trouble and was made in Canada. When I go to the range tomorrow nothing you have whined about will matter, and im sure the other 6-10 guys who had the same problem will agree.
Nope. The OP edited his thread because initially it started off with him saying NEA had done hard by him because his gun didn't work with a cheap mag. Everyone pointed out that you don't judge a gun based on a crappy magazine. He tried better mags and ammo, the problem persisted, and NEA replaced his upper. Not sure what the OP of this thread is trying to show by quoting that other thread?
The NEA issues, as far as I know baed on CGN, are as follows (in no particular order).
1) A dozen or so rails were accidentally installed and shipped which were out of square. NEA replaces them free if you are affected.
2) I've seen two posts where people complained that their chambers had reaming issues. In each case I know of, NEA shipped (overnight) the affected people new uppers at NEA's expense.
3) Some people don't like the greyish anodizing. Fair enough. If you prefer a darker AR, buy another brand.
4) I had one person pm me that their NEA upper had an out of spec top rail. Not sure what to make of this as the one I measured last week was fine and I've not heard of anyone else having a problem, but I heard of it, so it's posted here.
5) Some people complain of the "splotchy" barrel finish. Like the grey anodizing, the barrel finish is an NEA-unique process that leaves the barrels a very light grey colour. It's some sort of salt bath ferritic nitriding finish, not unlike the tennifer Rauch Tactical did on VZ's. I had a RT VZ and it was splotchy as well, though darker. The tennifer splotchiness was permanent, while the NEA splotchiness wiped off with an oily rag on the two barrels I've had. I think that the long-term performance of the NEA barrels is yet to be proven or dis-proven. For now I am happy with mine. Your mileage may vary, but NEA will likely NOT warranty your unhappiness with the colour of the barrel as they don;t view this as a defect and neither do I.
6) Heavy trigger/hammer springs. The first batch shipped with full-auto M16A2 spring sets. If you have a 12lb trigger pull, NEA apparently ships free lighter AR15 spring replacements to you.
7) Undersized gas port. I have no idea how widespread this is, but on the first dealer shipment some percentage of uppers had undersized gas ports that wern't picked up due to test firing with a can. NEA ships new uppers to you if you are affected.
9) Machining marks on the upper/lower/handguard or whatever. Frankly I've not seen pics of anything problematic, but I believe there are likely surfaces showing end mill swirls. Ever seen an LMT MRP or other billet gun? If not, then I suggest you go look at one. Every billet gun I have ever seen had this evident to one degree or another. It can be eliminated by slower feed rates and more frequent tool bit changes during manufacture, but that would increase price a fair bit. unless it's really bad, I would not consider this much of an issue personally. Your mileage may vary.
I think that covers the issues I know of. Most of these are confined to a single shipment of guns and have reportedly been corrected on subsequent production.
I found all these readily available in NEA's own posts except for the one issue I was pm'd about. I hardly consider that a coverup.
the_klenzer
CGN Ultra frequent flyer
- Location
- Vancouver, BC
You go on a brand related forum and vent. After free ####, that's the second best thing about the internet.
My band played last night and as a result the fingertips on my left hand are sore this morning, making typing slower than usual and uncomfortable. For this reason I am glad you typed this all out because it's about what I would have said, and now I don't have to type that much.
I think it's a legitimate concern to be asking yourself, "where is NEA's QC process at?" because they seem to be letting guns out the door which shouldn't be going.
As I work on editing my big tech article together here is one thing I will say: the components are good. This gun is built out of the right parts (commercial buffer tube excepted).
It's pretty clear that NEA has some figuring out to do as far as keeping track of what's making it onto the trucks and I'm forced to wonder, as was mentioned, how they managed to get trouble-free guns out the door for contracts overseas. I am guessing those were gone through extremely carefully just because they'd be harder/slower to replace if anything went wrong.
Every manufacturer has some mindless fans and some mindless opponents. That is nothing new...I have seen people with a hate on for every manufacturer I can think of except possibly KAC and Noveske, which I think is just because the really moronic hate stuff is generally spread by people who don't know that much about guns, so they've probably never heard of the boutique manufacturers.
I have also seen people wax poetic about Hesse and DPMS and Olympic. You don't have to build good, or even fair, guns to have legions of worshipers.
I haven't really seen worse dogpiling on NEA problem threads than on anything else.
Imagine if you posted on here that your LMT wouldn't cycle...you'd get the same kind of "what mags are you using? did you lube it? just call Questar etc" responses which I think are not unreasonable.
The majority of AR problems ARE with magazines. Once you make it past the mags, having it properly lubed is the next most likely thing to be causing problems. If it still doesn't work, even cleaned and lubed and with good mags, contact the manufacturer or retailer.
It's a little frustrating that a bunch of early NEA guns had issues, because it really doesn't take a lot of time to #### up your reputation. On the other hand, they've been up front about fixing problems AND instituting procedures to ensure the problems are permanently fixed.
I think we'll probably continue to see a few hiccups and speed bumps here and there as the production run starts to smooth out but overall I'm not too worried. I would guess that the first 100 rifles would be the ones where you'd see some twitchiness, and those are probably all out there being shot now, and anything that's going wrong is getting reported and fixed.
Given what I know about the building blocks of the NEA rifle, I'm pretty comfortable saying that if the thing is assembled properly, the gun is good to go. If it's not, log the issues, send it back, and help get NEA up to 100% of cruising speed.
I have nothing against any other seller of ARs in this country but I am not sure that I have heard stories of people with problem Stags or LMTs (and those do exist, in reasonable quantities) having anyone just shoot them a new upper and shipping label to return the old one.
That is a high level of service and I doubt very much NEA wants to continue having to do it on a regular basis.
Give it a bit of time...I think the rifles will be solid performers.
North Eastern Arms
Manufacturer-Business Member
The last guy that had a issue with his rifle in PM asked me if I wanted him to take the pictures down.. I said no, we f**ked up keep them up there. We're not hiding anything, nor asking anyone to.
I am so tired of the constant BS that goes on around here. What's the point of taking the time explaining an issue when it just gets buried under by the same group of people lurking around stirring the pot up. I wonder how things get missed.. probably because we have to spend 6 hours a day on the internet playing forum games.
For the record, and for the last time, we had 18 of over 400+ rifles go out in the last 2 months go out that had a barrel issue. How this turned into a dozen different issues is beyond me. We had some rifles go out with undersized gas ports and rough chambers. Yes. 18 got out.. all to Canada. We dropped the ball and we admitted it. We had a couple rail issues with the wrong ones making it onto guns after we scrapped 200 sets because people had a problem with the "looks" of them. And lucky us though they're all CGN'ers. There are a few we didn't catch up with and replace after the fact.. I can't wait to see the next possible 3 that we haven't got back yet, I look forward to doing this all again then.
We're understaffed and doing the best we can to get rifles to our dealers because people here have been giving them a hard time because they're not in stock. We've gone out of our way to make sure that everyone has been taken care of as best as possible, and IMO have gone far above what any other company would do. we have been operating at maximum capacity for the last 6 months filling new orders and pre existing commitments. On top of that we have to allocate our loads between our international and domestic customers... and they're more than happy with our products and understand that we're doing everything we can to get them a good product. Yet here I sit, yet again wasting our and your time going over all this again in stead of getting product out the door.
We have gone above and beyond to get out a well priced, reliable product out the door to our customers. That's all we can do, and what we will continue to do. Sh!t on us or our supporters if you wish. I know that we'll be stepping back a bit from these forums so we can focus on what's important. The drama is ridiculous. As always we're available by email anytime.
I'm new , but Ive had an interesting couple of reads regarding NEA.
Before I get accused of hiding something , let me state that I with my partners are one of their newer agents.
That said , you can be damn sure that we would be cancelling orders if we were worried about quality. Let me point out that we are some 16 000 km away.
Our two demo rifles , we of the first NEA Built. Bar some minor issues as described here http://www.canadiangunnutz.com/forum/showthread.php?t=678826 , where we discovered the gas block was misaligned, and a loose barrel nut , we are extremely happy with the build quality. Believe me , the rifles have been stripped right down.
We certainly haven't seen bad quality or machining marks. We believe that been able to say the rifles are manufactured in Canada, is a huge selling point for us.
Service from both Jeff and Dave is excellent , the type of people we want to deal with.
Only bad thing on the rifles was the trigger, but changing a spring will sort that.
A few photos of the rifles and a link to the videos
A few more images and a couple of videos here: http://www.hbasa.co.za/gallery
Before I get accused of hiding something , let me state that I with my partners are one of their newer agents.
That said , you can be damn sure that we would be cancelling orders if we were worried about quality. Let me point out that we are some 16 000 km away.
Our two demo rifles , we of the first NEA Built. Bar some minor issues as described here http://www.canadiangunnutz.com/forum/showthread.php?t=678826 , where we discovered the gas block was misaligned, and a loose barrel nut , we are extremely happy with the build quality. Believe me , the rifles have been stripped right down.
We certainly haven't seen bad quality or machining marks. We believe that been able to say the rifles are manufactured in Canada, is a huge selling point for us.
Service from both Jeff and Dave is excellent , the type of people we want to deal with.
Only bad thing on the rifles was the trigger, but changing a spring will sort that.
A few photos of the rifles and a link to the videos
A few more images and a couple of videos here: http://www.hbasa.co.za/gallery
Thanks for posting that thread. Here's what i take from that thread:
As a result, there is a good chance NEA will get some of my money.
I'm a newbie when it comes to this gun stuff; however I deal with, and sell stuff that is the latest and greatest - and often it doesn't work all the time. The difference for the customer between s**tty product and decent product is always how swiftly the issue gets resolved.
Isn't early adoption a #####? I know, I own a 2005 Chrysler 300c that has so many typical first year problems that I use it like a pick up truck now lol.
I personally would have no problems buying an NEA rifle knowing full well that they have covered the issues under their warranty.
In fact, once the spex(or whatever it is going to be called) options come out, I'll jump in on a 7.5er with confidence.
I personally would have no problems buying an NEA rifle knowing full well that they have covered the issues under their warranty.
In fact, once the spex(or whatever it is going to be called) options come out, I'll jump in on a 7.5er with confidence.
angryeyebrows
CGN frequent flyer
- Location
- Oscar Mike
Agreed. Best response so far. The only NEA product I have experience with is their Swiss Arms lower. After so much time developing and designing this thing, it was finally released. I ordered one of the first ones sent to TSE and I had some QC issues (sloppy machining, loose tolerences etc.)
I was contacted by the owner of NEA shortly after making a thread about my lower and he offered to sell me a new receiver at a discount price and that the new lower would have all the issues fixed. GREAT service so far. I ordered the new lower and when it arrived, it had all the same issues. At that point they lost credibility.
heavily edited to finally provide proof to shep that there's a massive cgn conspiracy to sell him a rifle that he might possibly have trouble with provided that there is absolutely no user error.
shep, just poking fun but : misanthropist, despite the name has done a lot of work and spent a lot of time to test these rifles, and done a lot to put CGN's collective mind at ease. No one likes sh*t that doesn't work, manufacturers especially. how they fix it and live up to their mistakes is what sets them apart.
I don't see NEA locking down and deleting threads left,right and center every time someone whines. (cough cough b.a.d.g.e.r cough cough).
I have over 1000 rounds through mine now with 3 FTF's due to the same bad mag (I kept using it to ensure it was one mag... Fyi, I own and use 15 different mags from different manufacturers and this mag works in my other extremely reliable AR).
Accuracy is awesome and I have one of the 3 bad rails that went out. Both Jeff and Dave have assured me this will be remedied. A bad rail doesn't effect function except for the dialing in of your irons.
I've shot, carried operationally and trained with many of the top end AR's and the NEA is a new gun with new gun issues. It happens. Am I a fan boy? Not really, I do like the gun and Jeff and Dave have taken the time to listen to me and you, as a consumer. We will be seeing changes to QC and parts. The guys at NEA listened to my critiques. Do I know everything... NO FRICKIN' WAY! But I have used many AR's and know the platform very well... Although Claven may know more!
Many of the end users who have posted issues have:
A) probably not shot the carbine.
B) probably haven't broken it in.
Or other issues.
I find it takes at least 1000 rounds for any gun (pistol, rifle, shotgun) to function to the best of its ability. If it still fails then, ditch it. I've seen LMT's, Knights and Colts fail until they were broken in too. It happens until you break them in.
Price point is important here too and buying Canadian is important... And they are still growing. Be patient.
Accuracy is awesome and I have one of the 3 bad rails that went out. Both Jeff and Dave have assured me this will be remedied. A bad rail doesn't effect function except for the dialing in of your irons.
I've shot, carried operationally and trained with many of the top end AR's and the NEA is a new gun with new gun issues. It happens. Am I a fan boy? Not really, I do like the gun and Jeff and Dave have taken the time to listen to me and you, as a consumer. We will be seeing changes to QC and parts. The guys at NEA listened to my critiques. Do I know everything... NO FRICKIN' WAY! But I have used many AR's and know the platform very well... Although Claven may know more!
Many of the end users who have posted issues have:
A) probably not shot the carbine.
B) probably haven't broken it in.
Or other issues.
I find it takes at least 1000 rounds for any gun (pistol, rifle, shotgun) to function to the best of its ability. If it still fails then, ditch it. I've seen LMT's, Knights and Colts fail until they were broken in too. It happens until you break them in.
Price point is important here too and buying Canadian is important... And they are still growing. Be patient.
