Really Disappointed With North Sylva's Customer Service

Status
Not open for further replies.
kidcom

kidcom

Regular
Rating - 100%
75   0   0
Location
Ont.
I beginning to be believe that's it's non existing with North Sylva. I sent my 1st email to Dan on March 23rd concerning a new ISSC M22 that I purchased and was having problems with. I sent a second email on April 2nd to Jon with further details problem wise that I was having and still no response.

kidcom :bangHead:
 
Gonna say it before the wave comes.

- there will be dozens of people who will swear by North Sylva Co.
- people will tell you to pick up the PHONE and CALL.
- people will say Look, another noob 4 post whiner.


Sorry man but that's how every one of these posts ends up going. Just warning you now.
 
Let's not forget NS is a distributor. As such, they deal with dealers 99% of the time when it comes to warranty service, as it's dealers that buy from them. As a result, they have an obligation to put dealers first and foremost in their daily priority list as it's the dealers that keep the place in business.

You say you purchased a new firearm from what I can only assume is a dealer that purchased the firearm from NS... why don't you discuss the problem with them (the dealer)?

Fact is... you're not very much of priority for them.
 
Steyr101 said:
Let's not forget NS is a distributor. As such, they deal with dealers 99% of the time when it comes to warranty service, as it's dealers that buy from them. As a result, they have an obligation to put dealers first and foremost in their daily priority list as it's the dealers that keep the place in business.

You say you purchased a new firearm from what I can only assume is a dealer that purchased the firearm from NS... why don't you discuss the problem with them (the dealer)?

Fact is... you're not very much of priority for them.
Click to expand...

Thats the way to go. NS deal with dealers not customer on a single basis.
 
I was sent there by my retailer when I had problems with an ISSC Jamo-matic and they were of no help to me. The retailer sorta fixed it in the end at their expense because warranty was apparently not available? I also emailed ISSC at every email I could find and received no reply. Its still a POS.
 
Waiting a day or two is reasonable to me. Ive worked in places where not getting back to a customer or responding to an email within a few hours would have the boss down your throat in a hurry.

even if you told them your looking into it and will get back to them makes people feel like your looking after their issue.
 
Really Disappointed With OP, being almost two hours without a SINGLE response to the questions.
 
Rogue9517 said:
Gonna say it before the wave comes.

- there will be dozens of people who will swear by North Sylva Co.
- people will tell you to pick up the PHONE and CALL.
- people will say Look, another noob 4 post whiner.



Sorry man but that's how every one of these posts ends up going. Just warning you now.
Click to expand...

What he said ^^^
 
burnaby said:
Really Disappointed With OP, being almost two hours without a SINGLE response to the questions.
Click to expand...

Oh so to you, a guy not answering a post on the internet for 2 hours and a company not answering a paying customer for almost two weeks is the same??

Right....
 
Issc pos

Shotgunluvr said:
I was sent there by my retailer when I had problems with an ISSC Jamo-matic and they were of no help to me. The retailer sorta fixed it in the end at their expense because warranty was apparently not available? I also emailed ISSC at every email I could find and received no reply. Its still a POS.
Click to expand...

Unfortunately I purchased this POS from Ellwood Epps. I don't want to spend another dime on this POS in order to ship it back to them for repairs. You've noticed that I have referred to it several times as a POS because that's exactly what it is (thxs Shotgunluvr). I was looking for a cheap 22SA to go along with my S&W M&P22 as a sort of back up. I might as well use it as a boat anchor. I've disgraced myself for allowing this piece of trash to share the same shelf space as my absolutely fantastic M&P22. I'll try to call them, if I can find their phone number. Otherwise, I'll just have to wait and see if North Sylva will eventually get back to me.

kidcom:bangHead:
 
Rogue9517 said:
Gonna say it before the wave comes.

- there will be dozens of people who will swear by North Sylva Co.
- people will tell you to pick up the PHONE and CALL.
- people will say Look, another noob 4 post whiner.


Sorry man but that's how every one of these posts ends up going. Just warning you now.
Click to expand...

+1. Your issues are just that... yours. Most people have to realize that we are teeny people in a big world with even bigger problems. I'm pretty sure they're working on a prioritized system. Good luck in your pursuit though, and hope it all works out for you.
 
Steyr101 said:
Let's not forget NS is a distributor. As such, they deal with dealers 99% of the time when it comes to warranty service, as it's dealers that buy from them. As a result, they have an obligation to put dealers first and foremost in their daily priority list as it's the dealers that keep the place in business.

You say you purchased a new firearm from what I can only assume is a dealer that purchased the firearm from NS... why don't you discuss the problem with them (the dealer)?

Fact is... you're not very much of priority for them.
Click to expand...

Or just goto the manfacture and go hey I'm having problems what do I do?
 
Status
Not open for further replies.
Back
Top Bottom