Vortex Warranty...

Allstone

Allstone

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My SPARC recently developed an issue where the dot would sometimes flicker or turn itself off on recoil. It's only been used on my AR-15 SBR...so just the recoil of a .223.

Filled out the paperwork and sent in the whole thing on January 13...received a brand new in box SPARC in the mail on January 29. Pretty bloody AWESOME service, if you ask me! Very pleased. :redface:
 
It is part of their business model. I had virtually the same experience with them a few years back with my Sparc. No worries since. They were concerned that I might miss a shoot so they sent me the replacement ahead of me sending the one I had in hand. Now that is trust and service.

Take Care

Bob
 
as great as it is that the vortex warranty and customer service is outstanding, it still keeps me from buying one, cause I hear so many people saying how great the warranty is, cause their unit took a poop!

-Tom
 
Tommycanada said:
as great as it is that the vortex warranty and customer service is outstanding, it still keeps me from buying one, cause I hear so many people saying how great the warranty is, cause their unit took a poop!

-Tom
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You have a point. I guess if my life depended on the optic, I would maybe buy an Aimpoint...but for my range guns, I have two Strikefires and this SPARC...and so far this has been the only issue. They are still quite good for the price point, I guess...and the excellent warranty service is appreciated.
 
Allstone said:
You have a point. I guess if my life depended on the optic, I would maybe buy an Aimpoint...but for my range guns, I have two Strikefires and this SPARC...and so far this has been the only issue. They are still quite good for the price point, I guess...and the excellent warranty service is appreciated.
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you make a good point yourself! if im not putting my life on the line and its primarily for range use, why not save a few hundred dollars... very true.
 
Canuck44 said:
It is part of their business model. I had virtually the same experience with them a few years back with my Sparc. No worries since. They were concerned that I might miss a shoot so they sent me the replacement ahead of me sending the one I had in hand. Now that is trust and service.

Take Care

Bob
Click to expand...

It is definitely service, but its not trust. It is the result of selling products with large margins, allowing Vortex the flexibility to simply replace optics rather than repair them. Any company that can continually send replacements and still make a profit is a company that is grossly over pricing their products. This is especially true with Vortex who seem to have a returned product story on this forum every week. There's no doubt other brands(better brands) have the same warranty and service, but the chances of needing it are slim to non existent.

TDC
 
TDC the business model Vortex uses does not rely on over pricing to work. Maintaining a service department is not cheap. Rather than maintain a service center with technicians to repair their products it is simply less expensive to replace the item. Vortex products are competitively priced and are what they are. I am not sure what your "better" means. There are products made and sold at different price points and similar products that are designed for vastly different reasons. I don't need a $1,100 rifle scope on my Marlin 336. I use the gun for shooting at targets out to 100 yards and a $300 scope will do nicely for that purpose. Using cast bullets a $1,100 scope won't make the groups significantly tighter given my ability and the type of ammo I am using.

Take Care

Bob
 
Allstone said:
My SPARC recently developed an issue where the dot would sometimes flicker or turn itself off on recoil. It's only been used on my AR-15 SBR...so just the recoil of a .223.

Filled out the paperwork and sent in the whole thing on January 13...received a brand new in box SPARC in the mail on January 29. Pretty bloody AWESOME service, if you ask me! Very pleased. :redface:
Click to expand...

Excellent - i have 2 vortex scopes and a range finder - All good No problems ! If i did need warranty where did you send your scope to ? Thks RJ
 
I have a Vortex spotting scope for hunting and my sons small bore target shooting . I like that the warranty covers stupid , I can set up my scope on a tripod with a bunch of wild children running around and know that if it gets smashed it is still covered . Most of the kids are fine and some like to spot their friends shots with it but accidents happen with kids between 6 and 17 pretty regularly . So I like to know my scope is covered . And it works great .
 
Canuck44 said:
TDC the business model Vortex uses does not rely on over pricing to work. Maintaining a service department is not cheap. Rather than maintain a service center with technicians to repair their products it is simply less expensive to replace the item. Vortex products are competitively priced and are what they are. I am not sure what your "better" means. There are products made and sold at different price points and similar products that are designed for vastly different reasons. I don't need a $1,100 rifle scope on my Marlin 336. I use the gun for shooting at targets out to 100 yards and a $300 scope will do nicely for that purpose. Using cast bullets a $1,100 scope won't make the groups significantly tighter given my ability and the type of ammo I am using.

Take Care

Bob
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I agree that a high end optic isn't necessary for a lot of folks and their intended uses. However, a low end optic that sh*ts the bed is of zero use when it fails on a hunt, a match, or just plinking. Vortex is far from cheap and there are better at equal or lesser price points. There isn't a Vortex product worth more than $300. You're also correct in that a warranty dept is expensive which is why they opt for replacement over repair. I would say the returned optics are simply binned as opposed to repaired regardless of the issue. Over pricing products is how all business models work, its called profit. Being that their optics are made in far away lands with ultra cheap labour(and parts for some of their offerings) the margins are very high. There is only one reason to manufacture off shore, increased margins. Look at Leapers/NCstar for example. They sell a riser for optics at about $8 and they're still making profit. So what do you think the replacement/manufacturing cost of such a unit really is?

If you can pay $500+ for an optic and have Vortex simply send a replacement without hesitation, what do you think the margin is on said optic? If they're losing money to replace that optic they wouldn't be in business very long. No one offers a warranty on low end products that will result in a net loss. Their Razor HD(1-6 $1700) for example is very much in the Nightforce/Trijicon/USO/Sightron/IOR Valdeda/Leupold Mk4/Zeiss price range or above. All of which are far better quality and carry the same warranty. Maybe its just me but I'll stick with the brands that have a long standing reputation over a newcomer with off shore products..

TDC
 
TDC do you think technicians work for free? Do you think maintaining a parts inventory brings with it no expense? Do you have any idea what floor space costs these days? If their business model says it is to expensive to maintain parts inventory and technicians around the globe and prefer to simply replace the items what is your problem?

The Vortex product I have works great. I suspect I had more to do with the first SPARC I had quitting on me. Vortex did replace it. As a consumer I am happy with the product and the service.

Vortex makes decent products and they sell them at decent price. Bashing their product when you have already made up your mind you won't buy them even having no experience with them makes little sense to me. Why my experience with a $200 SPARC would influence you on buying a $1,500 scope is beyond me. I have a friend who regularly sends his Leopold scope back for repair work. Seems to me he might be better off with a company who simply replaces the defective scope. Just saying.

Like others I like their products and would consider buying another of their products if and when the need arises. Sounds like they make a pretty good spotting scope.

Take Care

Bob
 
Tommycanada said:
as great as it is that the vortex warranty and customer service is outstanding, it still keeps me from buying one, cause I hear so many people saying how great the warranty is, cause their unit took a poop!

-Tom
Click to expand...


Yeah... id rather buy something that doesn't fail so often that the company's warranty is the best thing about the product.
 
Canuck44 said:
TDC do you think technicians work for free? Do you think maintaining a parts inventory brings with it no expense? Do you have any idea what floor space costs these days? If their business model says it is to expensive to maintain parts inventory and technicians around the globe and prefer to simply replace the items what is your problem?

The Vortex product I have works great. I suspect I had more to do with the first SPARC I had quitting on me. Vortex did replace it. As a consumer I am happy with the product and the service.

Vortex makes decent products and they sell them at decent price. Bashing their product when you have already made up your mind you won't buy them even having no experience with them makes little sense to me. Why my experience with a $200 SPARC would influence you on buying a $1,500 scope is beyond me. I have a friend who regularly sends his Leopold scope back for repair work. Seems to me he might be better off with a company who simply replaces the defective scope. Just saying.

Like others I like their products and would consider buying another of their products if and when the need arises. Sounds like they make a pretty good spotting scope.

Take Care

Bob
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Their failure rate is alarmingly high and its not from hard use. Repair or replace makes no difference when youre out an optic. The fact that better brands will repair over replace tells me that its cheaper that way which usually means their products are of a higher quality. Repairs at the factory are what most do. However vortex has Sh!t made all over the planet so it makes logistics a bit of a nightmare. The infalted prices more than cover the cost of two scopes I'm sure, so replacement is their solution.

I personally think leupold are over priced for qhat you get as well. I see them as the bare minimum optic for anything remotely close to a serious use rifle or a centrefire calibre.

A spotting scope from vortex looks solid, it doesn't take recoil and has fewer moving parts and not a show stopper should it fail. Unfortunately the vortex line is still grossly over priced.

Tdc
 
How do you know what there failure rate is or how are the product was used?

Add "IMHO" to your post and it would read with more sense. The market will decide if their product is worth what they are asking. They don't sell Sh!t they sell product. See you can't even express yourself. Leopold doesn't have a factory in Vancouver but they have a repair center. S&W, Glock and Ruger have repair centers here in Canada as does Beretta, none to my knowledge has a factory here in Canada. Do you really believe Bushnell does their repair work in China or Taiwan or wherever their scopes are made now.

So for the serious hunters and shooters who shoot regularly with their rifles what scopes do you consider for serious rifle or center fire caliber use. Naw forget it I really don't care.

Take Care

Bob
 
i got a vortex diamondback 1.5 to 5 by 32mm it switches from shotgun when deer season is on and my m14 holding up fine and the scope took a beating when i got stuck in mud in the middle of a giant farmers field it got banged up against rocks and totally submerged in mud that was closer to clay then mud
 
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