Not sure how to handle a negative gun store experience.

I've dealt with so many gun store dicks in my time that their drivel just processes like that teacher on Peanuts...wha wha wha...I pay no attention.

Seriously, I'm at the point in my life that I could give a #### what I hear at a retail store. 99% of the times I darken a gun retailers door I know exactly what I want, go in for exactly that product, and try to get out with a minimum of human interaction. Lessons learned.

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IF this clown talked to a customer like that, FIRE the fool as he is just feeding his own inferior small parts.
I still use smaller caliber for fun as I do not need to hurt old bone or prove anything to anyone.
Its my gun and I will shoot it if I want too!
 
If you meet the same guy again with his " small parts syndrome", ask him why most of the special forces in the free world still use the 9mm for their sidearm and ask if he would be more proficient then them with the same gun. At this point, hopefully he should slunk away and vigorously polish his S&W 500 hand cannon!
 
Banter like that might be ok between friends but it's definitely not for a sales guy. There are plenty of reasons to get a Glock 17C over a 21...not the least of which is lower cost of ammo. Grip size is different, too, and sometimes you just can't put a reason on why you like one more than another. I've owned a bunch of Glocks but never a C model; sometimes you just want to get something a little different, too. The guy's a tone-deaf know-it-all who doesn't know how to encourage his customers to buy what they want.
 
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I first bought a .40cal S&W M&P and then "stepped down" to a Beretta 92 Inox in 9mm. Both are great guns, but I never considered the 9mm any less of a gun than the 40cal. My switch had nothing to do with recoil, ...just simple economics (and looks). 9mm allows me to shoot more rounds for the same money!

We live in Canada, not a county concerned with Zombie Apcolypse, or SHTF stuff. I have never argued the so-called 'knock down' manliness of my bullets.

I guarantee you that for your legal purposes, a .45cal, or even a S&W500 bullet won't do anything a 9mm won't do, other than put bigger holes in the target. Bigger RECOIL might make a bigger smile if that is what you like.

You don't need a salesman implying 'pussy' when you tell him you like the 9mm. Tell the manager about this or go elsewhere to shop.
 
If it was at one of the two gun store/ranges in Calgary... it's just the typical know-it-all staff; although the doorknob you dealt with seemed to be extra 'special'. You can count on one hand the number of really helpful, informative, intelligent staff members at each of the two places.
 
I enjoy shooting my Ruger Bearcat.
I've really downsized my restricted HG collection over the years. I still shoot 9mm, 44mag, and 460 but somedays all I shoot are my 22's.

OP buy what you want...and ignore the nah sayers.
 
Bigfoot870 said it best - talk to the manager -tell him/ her the story and THEN if the first words you hear are not "oh I'm so TERRIBLY SORRY" you'll know its a "corporate culture issue" - time to move OUT and move ON! A "bad attutude" unlike whiskey ... DOES NOT IMPROVE OVER TIME!!! An "old boy" once said "tis better and easier to sell a customer what he WANTS than to convince him what you HAVE and WANT TO SELL HIM, IS what he NEEDS!!!
 
I would tell him quite plainly . Oh sorry I thought you asked what pistols I liked not what the salesman liked . You like the one you like. And then ask the manager how much of a discount you get for putting up with an A hole on his sales staff .
 
I always like to give them a friendly smile, and ask "Hey, by the way, do you work on commission?" If he says yes, I tell him he is a POS and walk over to another salesman.
 
Having a knowledge of guns does not qualify someone to be a salesperson!

Owners and mangers of gun stores need to wake the hell up, and start hiring the right people, or training them in customer service.

Too many gun stores employ friends, and family, that act like they are doing you a favour charging you MSRP for a gun these days.
 
My friend and I were interested in buying 2 HK USP's from Elwood Epps. They were dicks in the email response they sent to me so I emailed the owners let them know about the email and I was going else where. Not much you can do other than that.
 
My friend and I were interested in buying 2 HK USP's from Elwood Epps. They were dicks in the email response they sent to me so I emailed the owners let them know about the email and I was going else where. Not much you can do other than that.

Truly? Strange, I answer about 90% of the customer inquiry E-mails here at Ellwood Epps and I do not recall any conversation with any customer in the recent past concerning the purchase of two HK USP pistols. Would you care to elaborate on that incident?

To the OP: The biggest issue in the firearms industry, as seen from the sales side of the counter, is individual preference outweighing acceptance that not all people are going to like the same thing. I have personally owned more than 20 Glock pistols over the past 25 years, predominantly G.17 models, with a few G.19s salted into the mix. That does not mean, however, that the Glock line of pistols is by any means the best selection for every individual shooter. Fit to each individual hand, comfort with that firearm, and repeatability in sighting that pistol have to play equally important parts to name selection.

There are simple drills that can be done right at the sales counter to determine if any particular model fits an individual shooter. Any of our staff would be happy to assist you in making the right choice for your own personal needs at any time.

Regarding the 9mm vs .40 S&W vs .45 ACP debate, I have found that the 9mm Luger round is an excellent choice for any level of shooter, regardless of their experience. For new or first-time shooters it is a light-recoiling round with excellent accuracy and enough "knock down" power to ring steel targets out to 25 yards or more.

The .40 S&W round is equally popular to the 9mm (or perhaps more so, depending upon whom you speak with), however it is my experience that first-time shooters find the .40 S&W cartridge to be somewhat more difficult to control in rapid fire with polymer-framed guns to the increased muzzle blast and rise, and the lack of product weight to bring the pistol barrel back down and the sights back into alignment between shots. Experienced shooters normally find this issue easy enough to overcome, but for beginners, or those new to pistols such as the Glock line, the S&W M&P guns, or even the heavier HK USPs and other polymer models, it can be somewhat tiresome to shoot the .40 right out of the gates.

The .45 ACP cartridge is extremely popular due to its impressive size and "knock down" power. The issue with the .45 ACP is not its shootability or recoil control, but rather its wear on the pocketbook. With most 9mm Luger rounds priced in the range of $15.00 -- $17.00 per box of 50 rounds, while .40 S&W ranges from $18.00 -- $23.00 per box of 50, the .45 ACP is predominantly sold at the $30.00 mark for 50 rounds of ammunition, with a few cheaper exceptions that are not always available.

Also, the grip diameter on a polymer-framed pistol chambered for the .45 ACP cartridge is noticeably larger than those on the 9mm and .40 S&W models, meaning shooters with smaller hands (like myself) often encounter problems with the fit and comfort of a bigger gun when testing the fit at the sales counter, or shooting at the range. The G.21 SF variants from Glock did address this issue, and managed to reduce the grip diameter to a more manageable size, but it is still a handful for those with smaller hands. The H&K UPS and even the HK.45s still exhibit large grip diameters for small hands, while the S&W M&P in .45 ACP is a large-framed grip even with the smallest backstrap options installed. But when you compare the overall size of the 9mm Luger cartridge with the .45 ACP, there is an obvious difference in diameter, resulting in an equally obvious difference in grip dimensions to hold the magazine containing those rounds.

I might suggest IMHO that the majority of first-time shooters and beginning competitors find the 9mm Luger to be a much more user-friendly round out of most guns, including Glocks, SIG Sauers, Berettas, CZs, etc, than the .40 S&W or the .45 ACP, both in fit and controlabilty. Once the experience level progresses, so too can the familiarity and comfort level with the bigger bores.

As has been stated here, a good number of shooters learn to handle handguns from the .22 LR calibre, then progress upward as their comfort and proficiency levels increase. Never let a salesman talk you into buying something you are neither comfortable with, nor familiar with. And I say this from a sales point of view. We are not here to serve you, contrary to popular belief, we are here to service your needs. That means we are here to help you make an educated and well-informed decision based upon our own knowledge, our own experiences, and the experiences that have been reported back to us by other shooters and gun enthusiasts.

Give us a call, or drop me an E-mail at Epps if you have any further questions. I'll be happy to help as I am able.
 
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Get the girlfriends or wifes purse and go back.
Ask him to help you find the Para 1911 that matches the purse.
Given any questions summon manager.:redface:

Ask what the range regs are. Return wearing safety glasses and hearing protection and insist it is your right to shoot naked.
Claim persecution of your doukhabour ancestry and religious bigotry threaten legal repercussions.:yingyang:

If you think this guy was a @#$%, you're probably right, and just wait until you see some of the flame war threads here on CGN.
:p
 
Ask "do you and your spouse have matching purses?"
Serously ask about comission, if he says yes, grab another sales person and buy from them!
 
Truly? Strange, I answer about 90% of the customer inquiry E-mails here at Ellwood Epps and I do not recall any conversation with any customer in the recent past concerning the purchase of two HK USP pistols. Would you care to elaborate on that incident?

Sure NP Harrier. I'll send a PM about it and if you want you can post my PM and your response here for customer relations purposes.
Or we can pistol duel, but I'll have an HK45 instead of a USP ;)
 
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