My only experience with marstar was ordering a single "instock" item and after waiting 6 weeks of no response, I cancelled my order, which was responded to quite quickly that they were cancelling the order. Funny how the email girl comes to work, but the shipping people dont.
My experience with Marstar and UPS.
- Thread starter joeweasel
- Start date
- Status
Since you are so well informed, would you mind advising one and all of your findings once you compared the shipment that left here (you must have supervised the packing) with what our customer received .
You compared the packing material used here with what our customer received....??
Of course I would appreciate the information you have from UPS as you have more than us.
John
Here we go again with a claim that this or that happened....
Does he provide his real name NO
Does he provide an order number NO
Does he hide like a coward behind the internet YES
John
airtruck63chev
CGN frequent flyer
- Location
- west
lol gett'em john 
im familiar with ups/fedex/usps/canada post and many other courier type systems and the abuse these boxes sometimes go thru is epic, the only way to ship something safe sometimes is a steel box and even that would could get run over by a forklift . im sure a agreement with ups can be reached .
im familiar with ups/fedex/usps/canada post and many other courier type systems and the abuse these boxes sometimes go thru is epic, the only way to ship something safe sometimes is a steel box and even that would could get run over by a forklift .
im sure a agreement with ups can be reached .
MRCLARK
CGN frequent flyer
- Location
- at your old ladys place
So all these items were still shipped in one package? The courier company must have opened it? They took the time to place it in a less secure, thinner box that clearly is unsuited for this weight all to create more work for themselves?
Or the possible 75+pound shipment went through the system in this box, broke open, scattered all over the place was gathered and put into another box and shipped? If this box in the picture was used, then there's your problem.
If the box broke open in transit plain and simple it wasn't packed properly. Or please explain how a perfectly packed box exploded in transit at absolutely no fault of Marstar?
These things have to be packed like there going to abused like the other poster mentioned. Because if you ship it courier it's going to hell and back. That shouldn't be the customers issue. Marstar should be making the calls to ups not the customer if they haven't.
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Marksman_994
Member
- Location
- Quebekistan
Amazing! johnone offered to replace everything (correct me if I'm wrong) at his own costs and some people are still complaining.....I placed 2 orders in the past @ Marstar, dream-like transactions and lightning fast shipping.....I do believe that this is only an isolate case here and there's no point to look further than that. To the one that had problems: only a bad luck you had my friend.....happened to me pretty much the same a couple years ago.....but the difference, the business did'nt stand tall behind the order as John did....
Only my 2 cents guys on this.....and Marstar will still have my money whenever I'll need something here.
Only my 2 cents guys on this.....and Marstar will still have my money whenever I'll need something here.
- Location
- Nova Scotia
All I can say is that I have ordered 3 times from marstar and have had 0 issues.
John 3
nay sayers 0
nothing goes smoothly 100% of the time, this would suck royally but maybe a second chance prior to public trashing would be a better more mature way of handling things. I do not mean to seem as though I am siding with marstar, just dont like when people jump all over issues knowing some of the story.......
John 3
nay sayers 0
nothing goes smoothly 100% of the time, this would suck royally but maybe a second chance prior to public trashing would be a better more mature way of handling things. I do not mean to seem as though I am siding with marstar, just dont like when people jump all over issues knowing some of the story.......
samsplacci71
Regular
- Location
- Toronto area
Any shipping occurring near Christimas is most likely perilous to say the least. As far as that box goes, WHOA...I had to laugh as I pictured the OP sorting that mess out. It reminded me of that box that Ace Ventura kicks around when he goes to rescue the pooch at the beginning of the movie. Good response by John. Glad that the OP will get some resolution to this as I am sure shipping was definitely NOT cheap. I have bought a couple of times from Marstar, zero issues.
We have done group buys from some suppliers of 100,000 bullets all packed together in 500 or 1000 round individual boxes all in a big box on a pallet. No issues at all. I have had good success with Marstar It looks like the shipment was ran sacked and bullet boxes cut open. you need a sharp knife to cut those boxes open. No way in hell any vendor would ship stuff out like this.
- Location
- Nova Scotia, HRM
Whose to say it wasn't in a sealed crate similar to surplus ammo... That from a height would break open.. Improperly handled parcels no matter how well packed are at risk.
Maybe so many assumptions shouldn't be made especially that reflect negatively on the ones making them.
I for one have never had issue with shipping, I've always been impressed.
Maybe so many assumptions shouldn't be made especially that reflect negatively on the ones making them.
I for one have never had issue with shipping, I've always been impressed.
I've also seen cardboard boxes take surprising amount of abuse but usually they more or less stay intact only when they are on a skid of some sort and are being moved by a pump truck or forklift. I'd be surprised to see a loose cardboard box withstand the shipping process with 129lbs inside.
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I was actually thinking the same thing. Was gonna ask john to enlighten me with his shipping methods, perhaps it went out in an appropriate wooden crate and was then repackaged by ups so they would have a claim after a paper box failed to contain 129lbs on its fun trip through the shipping process.
Bigfoot 870
CGN frequent flyer
- Location
- Nova Scotia
NintendoDuckHunt87
CGN Ultra frequent flyer
- Location
- Ontario
I'm inclined to believe John on this one.
We all know that UPS/CanPar/CP suck something fierce, this looks like a prime example of that.
I for one, have and will continue to buy from Marstar.
We all know that UPS/CanPar/CP suck something fierce, this looks like a prime example of that.
I for one, have and will continue to buy from Marstar.
John, I am not sure what you mean by inaccurate and incomplete...
On January 30th you were advised they would not refund the shipping, this is inaccurate and incomplete....
This is the email I received from Marstar with a UPS file dated January 24th. The UPS file basically says no claim shall be processed.
From: billing@marstar.ca [mailto:billing@marstar.ca]
Sent: January 30, 2014 9:21 AM
To: C##### K###
Subject: Fwd: Re: Damaged items
Hello Chris,
We received the reply from UPS attached.
Unfortunately they are not refunding any of the shipping cost.
UPS advised us that they were sending our account representative up to see us ASAP, that person only showed up last week.... So as you can see we have NOT forgotten you
Explain not forgotten?
I replied back on Jan 30th asking if this was considered acceptable by Marstar and there was no reply back.
Feb 13 I PM John since everyone on CGN says talk to John. I did and I sent him by email what was in the first post. Followed up the next day with a PM letting him know email sent. Silence.
Feb 19 I post my experience on CGN.
What do I want???
I never gave that much thought because I wanted to see what Marstar would say. That is why I asked in my Jan 30th email, So will Marstar stand behind this at all or is this considered acceptable?
On January 30th you were advised they would not refund the shipping, this is inaccurate and incomplete....
This is the email I received from Marstar with a UPS file dated January 24th. The UPS file basically says no claim shall be processed.
From: billing@marstar.ca [mailto:billing@marstar.ca]
Sent: January 30, 2014 9:21 AM
To: C##### K###
Subject: Fwd: Re: Damaged items
Hello Chris,
We received the reply from UPS attached.
Unfortunately they are not refunding any of the shipping cost.
UPS advised us that they were sending our account representative up to see us ASAP, that person only showed up last week.... So as you can see we have NOT forgotten you
Explain not forgotten?
I replied back on Jan 30th asking if this was considered acceptable by Marstar and there was no reply back.
Feb 13 I PM John since everyone on CGN says talk to John. I did and I sent him by email what was in the first post. Followed up the next day with a PM letting him know email sent. Silence.
Feb 19 I post my experience on CGN.
What do I want???
I never gave that much thought because I wanted to see what Marstar would say. That is why I asked in my Jan 30th email, So will Marstar stand behind this at all or is this considered acceptable?
Evil_Edie
CGN frequent flyer
- Location
- Vancouver, BC
if you haven't sorted all the bullets yet, try dumping them all into a large bin and vibrating/shaking it it larger bullets should come up while the smaller bullets should settle to the bottom.
- Location
- Edmonton area
I had a package of about 4000 bullets and some other items arive from Martstar in a very similar state a year ago. It appeared that the box was too big for the items and they shifted around in shipping causing them to burst open inside. Everything was still there and nothing was damaged. I was diapointed in the packaging but if I was really upset about it I am sure Marstar would have helped me out. They have been good to me in the past and I gave them an "everyone makes a mistake now and then" card. I also didn't feel it was worth my time to pursue. Sorry to hear you had a bad experience but I am sure they will try to make it right. Best of luck.
- Status
