Guidelines for using CGN Feedback Score System (formerly trader rating)
User feedback is a user self-service. Compliance with the followings constitute a social contract with other traders in the community. Canadiangunnutz administrators and moderators will not be responsible for moderating, adjudicating and editing comments in the trader rating system. Users bear full responsibilities of all ratings and comments made in the Feedback Score System. Users further agree to give up all rights to sue for any form defamation and claim damages over comments and scores in the Feedback Scoring system. If you do not agree with the above, please cease the use of the Feedback Score System and notify the administrator of the forum to remove your access to the Equipment Exchange forums.
Trader feedbacks must be made based on items posted to the CGN equipment exchange forums. Both parties involved in the transaction must be members of CGN before the occurrence of the transaction. The transaction must be initiated at CGN forum through CGN private message system. Arms-length related parties, such as relatives, are not permitted to make ratings for each other.
Trade related disputes originated from Equipment Exchange forums shall not be discussed in the forums. All disputes and feedbacks should be confined to trader rating feedback system and private messaging.
- Only 1 feedback can be made for each transaction by each party;
- Neutral feedback can be left by both the buyer or the Seller where there is a recognized transaction, when one party backs out of a verbal agreement and the timing of delivery of funds has been specified at the time of the acceptance of the offer;
- Only the Buyer can initiate Negative Feedback. A Seller can only respond with a neutral feedback after a negative feeback is left by the buyer. The Seller cannot initiate a negative feedback;
- Negative feedback can only be left by the buyer in the following circumstances:
- There must be an agreed date of delivery before funds are accepted, and the delivery date is not met; It is the responsibility of the buyer to obtain a date of delivery before sending funds;
- Items delivered do not agree to the conditions posted;
- All feedback must be left within 30 calendar days after the mutually agreed to date of delivery;
- Fraud can be reported to the Fraud Reporting Forum, in accordance with the guidelines of fraud reporting;
- All negative feedback must be accompanied by comments which detail the transactions and reasons for the feedback;
Mandatory for all CGN traders to use trade rating system:
- List accepted payment method clearly in your sale post to avoid confusion,
- Must clearly identify the latest delivery date of money and goods upon acceptance of an offer;
- Identify shipping method upon acceptance of an offer;
Suggestions to CGN traders:
- Ship item via method with tracking service with proper insurance
- Obtain name, address and phone number of the counterparty
- Keep PM, email exchanges until the deal is done; that is payment made and item arrived.
How to leave a feedback:
Please click and read the following: Trader Rating FAQ
Trader Rating is a self-service system. Administration will not adjudicate, investigae and correct any mistakes or feedback that is left either intentionally or unintentionally. Think and confirm before posting a trader rating or feedback. A member has 60 days to edit a trader rating left by him/her.
How to request a feedback review:
NOTE: Review Request must be made within 30 days of the time the rating is made
Please click and read the following: Trader Rating FAQ