Detective_Special
Regular
- Location
- Quebec
To make a long story short, I bought a rifle from Marstar, For reasons I won't get into, the package was not opened, till much later, when it was opened there was a manufacturing defect. I called Marstar, described the problem, and then was asked if the rifle had been fired, it was not.
I'm really writing this to emphasize the outstanding service I received from MARSTAR, In less than 24 hours they came back and offered me a full credit on the rifle, or a repair at their expense, This is after 3 months that the Ironclad Guarantee had expired !! I really think they went out of there way to make this right. I would like to thank everybody at MARSTAR including John and especially thank Edwin for his understanding and quick resolve. I think they really stepped up to the plate and supported the product, their company, and me.
Thank You !!
I'm really writing this to emphasize the outstanding service I received from MARSTAR, In less than 24 hours they came back and offered me a full credit on the rifle, or a repair at their expense, This is after 3 months that the Ironclad Guarantee had expired !! I really think they went out of there way to make this right. I would like to thank everybody at MARSTAR including John and especially thank Edwin for his understanding and quick resolve. I think they really stepped up to the plate and supported the product, their company, and me.
Thank You !!
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