Boy do you have that backwards as Dianne is the clear boss and driving force of our business and I want to take more time off work. Thanx for the feedback on our store and website. I have been away most of the past month as we just moved to a new house and there was much to do on my part. We are a traditional gun store with the vast majority of our sales going hand to hand and a much smaller number going out mail order. A new website is in the plans for this year but so much of our resources have been spent finding and buying inventory (thats why we have so much in stock while others are out) that we have had little time to develop a better site. Edmonton is a very competitve retail environment with lots of box stores, ranges and smaller retail gun stores however the greater Edmonton are is over 1 million people. We currently employ 24 staff on top of the four owners who are in the store most days. In the future we may have to change our model to a fullfilment house based on a strong website and reduce or eliminate our store front to keep competitive. So far however our current model is working well as sales our up every month. Sales will dictate when and where our business will go. Phil.
I finally pulled the trigger and bought me a Sig M400 from P&D (my first AR) Must admit I was in there 3 separate times looking and fondling all they have on the wall. Richard has been super helpful and patient with me. The transaction was super smooth. I know there are other places advertising for slightly cheaper but the amount of time and education I got from their staff I felt it is worth it. But most importantly having touched and felt the rifle before I bought is important to me so buying online would not have been an option.
Phil/Diane please give Richard a pad on the cheeks.
Sometime I want to save the trip and the gas and be able to see what you have online, order it and be done with it. I do 99% of my buying this way. Two hour round trip or more is not cost effective as compared to shipping. I do like to come in and drool in the store once in a while and enjoy the great service provided at P&D Enterprises however! Got my RPAL in June and was in there the next day! Good people there!
I'm ok with having to call or email my order in but it would be nice to be able to do the browsing online...In a recent thread, it was mentioned that they have a few Cadex chassis in stock but when I went to the website, Cadex is not even mentioned on the brands we carry page. I am not ready to buy for a few weeks yet but wouldn't mind planning without needing to waste their time with a phone call or email if what I'm looking for isn't available. The sections that are on the website, are laid out very well and as was already said, very quick to browse the firearm inventory. I can understand not listing every little part they carry as that would be time consuming but the big ticket items, like a Cadex chassis, might move quicker if customers could see its existence. Of course maybe they like talking to the people calling and don't mind the distraction...
On that note: Could you PM me which chassis do you have in stock and their prices?
Im sure they lose some sales because of it, i just ordered ammo, but i can never see what they have in stock or order it from them online, so i use SFRC or Wolverine. I tend to only shop their if they have something nobody else has, as i do most of my shopping online.