Just thought I would drop a quick note about my recent experience with Epps.
I am freshly minted new PAL holder. While I was waiting for my license to be approved and all that back in November/December, there was a limited quantity SIG kit being offered and I knew right away I would regret not jumping on it.
So I sent a email off to Epps, informing them of my situation and desire to have one of these kits and wondered if they would be willing to extend their layaway program to me and hold the guns until I have license in hand. I received a very prompt reply from Kevin. They were happy to sell me the product on layaway and hold onto it until I had license in hand and could take possession. I gave my info, paid my deposit and sat back and waited. Of the course of the next couple months, Epps was prompt in keeping me updated when it finally showed up in store, prompt about taking payments when I requested and generally very friendly and helpful. Once my license arrived in the mail and I had my club membership all sorted, fired another email off to Epps with the info. I got a call from them 3 days later saying everything was good to go and I could come pick the package up. Awesome! Drove up this past Saturday. This is the first time I've ever been to Epps, but wow...what a great store. I'm sure I could be lost for hours there. Made my way into the gun room and spoke with a very helpful gentleman (Sorry I have forgot your name!). We chatted for a bit and he went into the back and emerged with my kit. I also ended up picking up a Mossberg 590A1 SPX while there. Again, the gentleman was friendly, very helpful answering my questions and helping a newbie like me out. Same goes for the gentleman working the ammo counter that day who also helped me in searching out a holster for a good half hour.
Over all, I left very happy and had a great big smile the whole drive home. Great customer service, friendly, helpful and knowledgeable staff! Special shout out to Kevin for dealing me via email for the last couple months!
You may be a couple hours drive from me but oh so worth it! Looking forward to visiting again soon
I am freshly minted new PAL holder. While I was waiting for my license to be approved and all that back in November/December, there was a limited quantity SIG kit being offered and I knew right away I would regret not jumping on it.
So I sent a email off to Epps, informing them of my situation and desire to have one of these kits and wondered if they would be willing to extend their layaway program to me and hold the guns until I have license in hand. I received a very prompt reply from Kevin. They were happy to sell me the product on layaway and hold onto it until I had license in hand and could take possession. I gave my info, paid my deposit and sat back and waited. Of the course of the next couple months, Epps was prompt in keeping me updated when it finally showed up in store, prompt about taking payments when I requested and generally very friendly and helpful. Once my license arrived in the mail and I had my club membership all sorted, fired another email off to Epps with the info. I got a call from them 3 days later saying everything was good to go and I could come pick the package up. Awesome! Drove up this past Saturday. This is the first time I've ever been to Epps, but wow...what a great store. I'm sure I could be lost for hours there. Made my way into the gun room and spoke with a very helpful gentleman (Sorry I have forgot your name!). We chatted for a bit and he went into the back and emerged with my kit. I also ended up picking up a Mossberg 590A1 SPX while there. Again, the gentleman was friendly, very helpful answering my questions and helping a newbie like me out. Same goes for the gentleman working the ammo counter that day who also helped me in searching out a holster for a good half hour.
Over all, I left very happy and had a great big smile the whole drive home. Great customer service, friendly, helpful and knowledgeable staff! Special shout out to Kevin for dealing me via email for the last couple months!
You may be a couple hours drive from me but oh so worth it! Looking forward to visiting again soon