Wondering why Epps is trying to drive away customers

K-Roc said:
I'm not sure why anyone would deal with them. There is a weekly complaint thread about them... We are going to have to work them into an official regular rotation, its Bear Defense / Epps complaining Thursdays.
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Because they've got at least one of just about any new firearm, at competitive prices.:)
 
I really am confused about the crap reputation Epps has been getting lately as i've had nothing but excellent experiences with them. Maybe Epps is due for a PR customer retention campaign?
 
No problems with Epps whatsoever, they are priced competivly and supplied a lot of cool stuff... Exclusivity and disponibility cost a little bit more sometime and i can live with that... JP.
 
Ok so i received an email from Epps today saying that they misunderstood the instructions from Centurion International and therefore they reversed the charge to my credit card. So I guess i was a bit hasty to start throwing stones but i felt a bit violated when i saw the credit card charge without me knowing about it, my wife was already sleeping so i didn't have anybody to unload my rant on lol. So hopefully that is that, sounds like Epps has fixed the problem just hope they are sure to let people know before they charge peoples credit cards! And yes I do get to keep the defective one because it is Centurion International's gun and they are in the USA so thats why they don't want the gun back and I'm sure people are wondering about what I'm going to do with the gun, and the answer is no need to worry I WOULD NEVER SELL ANYBODY A GUN I KNOW IS DEFECTIVE!!! The defective gun will not be shot again! So appologies to Epps for stone throwing. Just let me know beforehand next time and all will be well.
 
Glad this one turned out ok for both sides.
Hunterforlife said:
Ok so i received an email from Epps today saying that they misunderstood the instructions from Centurion International and therefore they reversed the charge to my credit card. So I guess i was a bit hasty to start throwing stones but i felt a bit violated when i saw the credit card charge without me knowing about it, my wife was already sleeping so i didn't have anybody to unload my rant on lol. So hopefully that is that, sounds like Epps has fixed the problem just hope they are sure to let people know before they charge peoples credit cards! And yes I do get to keep the defective one because it is Centurion International's gun and they are in the USA so thats why they don't want the gun back and I'm sure people are wondering about what I'm going to do with the gun, and the answer is no need to worry I WOULD NEVER SELL ANYBODY A GUN I KNOW IS DEFECTIVE!!! The defective gun will not be shot again! So appologies to Epps for stone throwing. Just let me know beforehand next time and all will be well.
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I love threads like this... I'm planning a trip to Epps in a week or so and will enjoy walking through the store with less people to squeeze by. I've shopped there dozens of times and bought 6-7 guns from them without a single issue.
 
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