Email correspondence turn around time

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unzari

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Vancouver, BC
How long does it typically take to receive a reply from Marstar regarding a potentially defective item ordered from them? I sent them an email 6 days ago on the day I revived the item but have yet to hear anything from them. Is this normal?

Thank you!
 
unzari said:
How long does it typically take to receive a reply from Marstar regarding a potentially defective item ordered from them? I sent them an email 6 days ago on the day I revived the item but have yet to hear anything from them. Is this normal?

Thank you!
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Looked in our e mail files, sorry but nothing from Unzari....
John
 
Hello John, thanks for looking into it and I understand things must be busy; however it won't be under my username. The subject of the email is "NcStar SKS tri mount from recent order" sent on May 6. Unfortunately I'm at work during store hours so hard to call in. Hope this helps!
 
unzari said:
Hello John, thanks for looking into it and I understand things must be busy; however it won't be under my username. The subject of the email is "NcStar SKS tri mount from recent order" sent on May 6. Unfortunately I'm at work during store hours so hard to call in. Hope this helps!
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Please send me a note to john@marstar.ca WITH your name and/or order number so I can look it up for you.
Simply giving the date is not sufficient.... We deal with an average of 100 orders on any given day....
John
 
Smitsauce said:
How about a missing bayonet that I have been trying to get from you for almost 5 years now! How long does that take?

Ian
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Good day Ian, I recall this issue, I went and looked it up, we agreed to your offer to settle foe $$, we acknowledged, never received a confirmation from you
John
 
John,

Maybe we aren't getting each other's PM's or something because I have sent so many that were never replied to. I just sent you another. Please let me know if you got it. If you didn't, please get in touch with me by email at smitsauce1@gmail.com

Cheers,

Ian
 
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