Dang JR, I wish I could get in on the band wagon for good or bad. But I never visited your place when I lived in Eastern Ontario, so I have no dog in this fight. But from your replies here I might just have to check out your place here in the west sometime.
I think Target sports has let customer service slip, and allowed a sense of arrogance to creap in. This is what happens in an environment of little direct competition in the immidiate GTA. Pull that stuff in a place like Detroit Metro where there are numerous ranges and stores. In the GTA buyers simply can't vote with their wallet.
Ive dealt with this company 2 times when visiting Calgary. One for a course and product and one for product. Both times they went out of their way to help me.
No store is perfect, but I will definitely deal with them next time I'm in Calgary!
I've been to Target numerous times, and a with few minor exceptions, never had a serious problem. Once I had an issue them advertising items they didn't have another time I was there, one of the staff had a bit of an attitude, was acting like a goof and was more interested in flirting with some young girls then range safety. No store is perfect all the time, staff will screw up and make mistakes, people will have good days and bad and staff change meaning new people with learning curves. The important thing though, the one constant, is leadership, in the case the manager or owner. I have communicated with JR several times, and always to my satisfaction. This guy knows what is important and will always try to make the customer happy. Even on this very thread, he immediately over-ruled his own staff and gave the full refund that OP/customer was seeking. I have confidence dealing with Target and TSC because even if something goes wrong, I'm quite certain JR will make it right.
I one question for anyone here posting complaints about either of these stores; (or any store), have you communicated your concerns to mgmt or ownership?
"The darkest places in hell are reserved for those who maintain their neutrality in times of moral crisis." - Dante Alighieri
"This whole war could have been avoided. Cunnilingus and psychiatry brought us to this." - Tony Soprano