unzari
Member
- Location
- Vancouver, BC
Hello again to Marstar staff (John and frank)
I have sent back the RMA product over a month ago and tracking indicates that it had been received several weeks ago. I have made several inquiries and have not had any replies regarding the issue. Now, I totally understand running a business is busy and tasks require prioritization, especially considering the low value of the item in discussion. However, I feel that it is common courtesy to acknowledge the correspondence I've been sending. I don't want to keep posting on the forums just to get a simple reply from you guys! (This is the second time in trying to get your attention via other channels) email is my primary channel of communication since our business hours overlap and I cannot make phone calls during that time.
So please, John/frank, please let me know what is the status of RMA #102
Thank you again.
I have sent back the RMA product over a month ago and tracking indicates that it had been received several weeks ago. I have made several inquiries and have not had any replies regarding the issue. Now, I totally understand running a business is busy and tasks require prioritization, especially considering the low value of the item in discussion. However, I feel that it is common courtesy to acknowledge the correspondence I've been sending. I don't want to keep posting on the forums just to get a simple reply from you guys! (This is the second time in trying to get your attention via other channels) email is my primary channel of communication since our business hours overlap and I cannot make phone calls during that time.
So please, John/frank, please let me know what is the status of RMA #102
Thank you again.