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Thread: Fantastic Customer Service Thanks John and team

  1. #1
    CGN Regular plinkercases's Avatar
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    Fantastic Customer Service Thanks John and team

    I tried to leave feedback somewhere but could not work that through so.... here I go in this forum.

    Over the last few months I was filling my shopping cart at Marstar and just as I was ready to go with some Piettas the sale had just ended. When I asked John if they would come back on sale he indicated not likely due to the dollar's condition....then he offered me a 10% discount....wow...then I had major car trouble and didn't order for some time....finally when my financial stars aligned John honoured his much prior offer of a discount on the Piettas.... and then in a coincidental flurry of ordering yesterday I was ordering parts just as my previous order was release (transfers completed) and the team was very helpful and reacted quickly to combine orders and save shipping.

    I cant say enough about john's and his teams patience, professionalism and care for the customer.

    I am sure others have had their own experiences (good or bad) but this has been mine and I wont hesitate to deal with them again. And I hope that if you have a Marstar bashing tale you start your own thread. I wont debate this here.
    Shoot straight and shoot safe

  2. #2
    CGN frequent flyer laurencen's Avatar
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    Jul 2012
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    I second on the service, made a few deals last month, customer service was great and product arrived quickly,

  3. #3
    Expired Business
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    Thanks for your support

    Enjoy the Pietta plinkercases

  4. #4
    CGN Regular plinkercases's Avatar
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    This is harder than waiting for Christmas as a real, as in chronological, kid.

    But I have waited almost 50 years so another week should be manageable.
    Shoot straight and shoot safe

  5. #5
    CGN Regular plinkercases's Avatar
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    And even more... I had a defective pistol and was hoping to get to a shoot on the 18th so both John 1 and John 2 got involved and proposed a fast track solution to a replacement...which all started with a call Monday and the new pistol is in the mail!! These folks are great.
    Thanks Marstar for helping out.
    Now I just hope I can get to the shoot.
    Shoot straight and shoot safe

  6. #6
    CGN Regular plinkercases's Avatar
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    Replacement pistol arrived in time, fit, finish and function were excellent and I made the shoot!.
    And the refund process was slick and completed today.
    These folks are tops.
    Shoot straight and shoot safe

  7. #7
    Expired Business
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    Jan 2014
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    Glad it all worked out and you were able to make it to your event

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