sailor723
CGN Ultra frequent flyer
- Location
- New Brunswick
I'm quick enough to complain when a business fails to provide what I consider good customer service so I thought I should take the time to comment when the opposite happens.
I was looking at one of the on sale shotguns last Friday and sent several emails asking for clarification on specs, features etc. Each one was answered within 15-30 minutes. I finally called to clear up some confusion (on my part) and got through promptly to a very friendly and helpful person named David who seemed quite happy to take the time to answer all my questions.
I placed the order online late Friday afternoon and immediately got an email showing order received followed by another about a hour later showing status as "processing".
Yesterday (Monday) I get a Canada Post shipment notification that the item had been received at the post office at 3:01, shipped via expedited parcels with an ETA of this coming Thursday.
In an industry where service is sometimes pretty uneven and fulfillment of online sales isn't always done in the fastest or the most efficient manner these guys stand out in my opinion.
I was looking at one of the on sale shotguns last Friday and sent several emails asking for clarification on specs, features etc. Each one was answered within 15-30 minutes. I finally called to clear up some confusion (on my part) and got through promptly to a very friendly and helpful person named David who seemed quite happy to take the time to answer all my questions.
I placed the order online late Friday afternoon and immediately got an email showing order received followed by another about a hour later showing status as "processing".
Yesterday (Monday) I get a Canada Post shipment notification that the item had been received at the post office at 3:01, shipped via expedited parcels with an ETA of this coming Thursday.
In an industry where service is sometimes pretty uneven and fulfillment of online sales isn't always done in the fastest or the most efficient manner these guys stand out in my opinion.