Shipping delay ?

periculumnexnecis

periculumnexnecis

CGN Regular
Location
Kébecistan
How long does it take Marstar to ship.

Ordered on Sunday, 4 days now, says processing on the site.

If i may, i ordered something at Lee valleys on sunday night, my package was shipped Monday, received it Tuesday afternoon...

Regards.
 
I placed an order with them a day or 2 after Jan 1 and it took them roughly two weeks to address it due to, and this is only a personal guess here, their great Boxing Day savings and the backlog caused by the fact they had also closed shop during the holidays.

The goods hit my door last Friday, but since I was at work, I could only pick them up on Monday.

Two weeks isn't bad considering the great service they always provide and the timing of my order.

As a measure of comparison, I would expect your order to be processed quicker, unless you also have to include Restricted registrations to the mix.

This sport is a game of patience. If you can't understand that, you are in the wrong hobby.


DanO
 
My guess is that with Shot Show going on right now, most places will have very minimal staff to process things until after the show.
 
Sorry we are still recovering from the Xmas break

We are currently 3 days behind on orders, but catching up quickly
 
periculumnexnecis said:
How long does it take Marstar to ship.

Ordered on Sunday, 4 days now, says processing on the site.

If i may, i ordered something at Lee valleys on sunday night, my package was shipped Monday, received it Tuesday afternoon...

Regards.
Click to expand...

OK let's start at the beginning, I searched our data base and can't find any customer named periculumnexnecis....

If you ordered under another name it would help a great deal if you could let us know, better yet the order number....??

you do not specify, if it is a restricted firearm for example that takes time.... I don't think you order any restricted gardening tools from Lee Valley

I am more than willing to assist, but can you help a bit ??

John
 
DanOnymus said:
I placed an order with them a day or 2 after Jan 1 and it took them roughly two weeks to address it due to, and this is only a personal guess here, their great Boxing Day savings and the backlog caused by the fact they had also closed shop during the holidays.

The goods hit my door last Friday, but since I was at work, I could only pick them up on Monday.

Two weeks isn't bad considering the great service they always provide and the timing of my order.

As a measure of comparison, I would expect your order to be processed quicker, unless you also have to include Restricted registrations to the mix.

This sport is a game of patience. If you can't understand that, you are in the wrong hobby.


DanO
Click to expand...

We reopened on January 4th after a well deserved holiday for the staff....

We reopened to a huge backlog of order as a result of our Boxing day,week of sale items....

Thank you for your understanding and continued support

Your comments and observations are very much appreciated and to the point....
John
 
dand883 said:
My guess is that with Shot Show going on right now, most places will have very minimal staff to process things until after the show.
Click to expand...

Sorry to contradict you, we did not attend SHOT this year as I am tied up here, Frank is on his way to the other side of the world to look at surplus, however we will see you at IWA, as usual.

The office staff is at full strength, processing and shipping is working overtime to reduce the back log....

BTW; WE WOULD NEVER let a trade show affect our service, would not be fair to our customers...

Thank you for understanding,

John.
 
johnone said:

you do not specify, if it is a restricted firearm for example that takes time.... I don't think you order any restricted gardening tools from Lee Valley

John
Click to expand...

Totally this.
I ordered a restricted from you folks a while ago and I think it may have taken a week to ship. Not a big deal AT ALL as I am never in that much of a hurry to get anything. I would rather see my order take a little longer knowing you are that busy.
Buying from Ebay on the other hand I think I am on day 75 waiting on a parcel that never arrived and was re-shipped.
 
I had to wait a bit for the m305 I ordered too. Then it was sent through the wrong carrier, but I'm hoping for beginning of next week. I'm putting all this onto the account of holidays backlog since all I've heard from them so far was positive. Future experience will tell...
 
Nreber said:
Not to high jack the thread. But was wondering what is the average time till items ship on restricted guns ?
Click to expand...

That entirely depends on CFO. Marstar must await confirmation from CFO that transfer is complete then (in my past experience) it is shipped within a day or two from that point. The last pistol I bought from them was 2 weeks (including weekends) from order to in my hands, that includes shipping time from Ontario to BC
 
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