CZ Warranty Depot for Canada...

[Concerned person]

Thanks for the info as to who to write to such a nightmare to deal with. Was told march 8th was extractor spring and was ordered.march 16th phoned was told was seers spring and would order shortly.march 24th wrote CZ in chec rep. as do not believe any thing woman at grech says. CZ wrote back to say sent parts into grech 2 weeks ago. March phoned was told waiting for parts told woman parts arrived at grech weeks ago.Woman said oh ok phone back next week.
April 4th phoned back was told oh parts received were from January order now that we have received parts from January order we will be placing our next order of parts shortly which will include your seer spring. Asked how long will it take said oh long time.
2 months now and counting.
Just lies after lies and this don't give a s--t attitude will kill there business. This woman does not belong in customer service as does not have attitude to deal with public as will give grech a already bad name.look at Internet.Just tell the truth like sorry sir we are overworked or missing staff.We are working on fixing the problem and ask for your patience.
But don't take it out on the customer because you can"t stand dealing with the public and take it out on them.What CZ should do is look at other gunsmiths to repair Warrenty parts as one grech outdoors is one to many.Have more than one repair centre will solve the dissatisfaction of CZ owners as grech can not handle all the work.
And get yourself a real customer service person that loves dealing with people not I hate my job and hate dealing with people type person.Someone that says look we are overworked and I apologize for the delay and will do my utmost to get things right.
Not after 2 months forgot to order part and when ever it comes in will put you at bottom of list as we have a lot more people like you that are waiting for repairs.
What can I say??
I have contacted wolverine and am looking for a new gun as for sure will not be a CZ.
So sad as this will come back and bite CZ in the a-s as more people get frustrated.
I think I will wait to see how long it takes these fools to wake up at CZ to realize they need more than one gunsmith in canada to repair CZ warranty service.Or maybe grech will wake up and get there act together and start to give proper customer service.
Sorry to hear about your problems with grech outdoors if it makes you feel better you are not alone as seems there are many more of us out there.

[afehr2]

I have had a gun there since Jan 2017. Going to follow up this week.

When you guys wrote to CZ USA to complain about the Canadian service what did they say? Does Wolverine have a contact we can write to and complain to? I honestly wont buy another CZ because of this also. CZ needs to get themselves someone other than Grech.

[Wolverine Guy]

I heard last week that CZ are looking at another warranty centre for Canada. Writting CZ USA won't do squat they are a seperate entity than CZUB unless you bought a grey market CZ of course

[afehr2]

I heard last week that CZ are looking at another warranty centre for Canada. Writting CZ USA won't do squat they are a seperate entity than CZUB unless you bought a grey market CZ of course

Thanks Wolverine for the update. I think it has really hurt CZ. They have great products, but getting parts or care for their products is an issue. Hopefully this can be solved soon. Thanks for the reply.

[SKS Bitten]

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[Concerned person]

Wolverine has to do something as grech seems to be overworked and maybe are understaffed thus causing stress and friction between them and customers. Do not know what problem is but the wait time is way to long as service is so important as selling a gun is one thing but warrenty service is just as important as if take to long will turn people off towards looking at the purchase of another non CZ gun.
If grech is not capableto handle the workload it is better to look at easing there load.
I am sure they do good work but just have to much of it.

[Concerned person]

Wolverine has to do something as grech seems to be overworked and maybe are understaffed thus causing stress and friction between them and customers. Do not know what problem is but the wait time is way to long as service is so important as selling a gun is one thing but warrenty service is just as important as if take to long will turn people off towards looking at the purchase of another non CZ gun.
If grech is not capableto handle the workload it is better to look at easing there load.
I am sure they do good work but just have to much of it.

[SKS Bitten]

I heard last week that CZ are looking at another warranty centre for Canada. Writting CZ USA won't do squat they are a seperate entity than CZUB unless you bought a grey market CZ of course

I think if you actually contact CZ at http://www.czub.cz/en/kontaktni-formular-en.html/ then "Type of Question", "Complaint" and voice your concerns, it might alert them of the warranty problems in Canada.

[kalashnikov]

Grech...oh man ... almost as bad as the RCMP AR grab!

[captainamazing]

well ####. I sent my CZ Shadow 2 in for warranty work last month. Looks like Im never gonna see it again, or if I do I may not want to shoot it.