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Thread: Customer review of Tenda.

  1. #451
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    Quote Originally Posted by thegazelle View Post
    I am at Tenda lot and I would say most of the salespeople are decent. There is one guy who is grouchy and a bit robotic, but I am not there to chit chat, so I just chalk it up to personality. But honestly, you get that at many other gun stores and retail outlets.

    My own opinion, but I think Tenda is overall a pretty decent business. Their selection of ammo in particular is far more diverse than most other places. Their firearms selection is decent and in both cases their pricing is not only competitive, is oftentimes the standard for which I compare everything else.

    That said, it does seem like much of the consternation revolves around the online ordering turnaround time, inventory controls and response time. I have not ordered online for mail from them before nor have I ordered any restricted firearms from them - whether before or after the handgun freeze announcement, so I am not in a position to comment on that facet of the business. However, during the lockdowns I did order quite a bit and picked up and never had an issue.

    I would dare say due to the selection and the pricing, Tenda probably generates a lot more in store and online traffic than many other retailers, and perhaps that is where they need to focus on increasing staffing going forward, but again, I don't have any first hand experience with this. My local experience at Tenda has always been pretty positive.
    I feel like you're generally an agreeable person and perhaps your standards for services are a bit low. I run a business and I know firsthand how important it is to be polite to the staff and to be a pleasant person. So when my polite and friendly demeanor is not reciprocated by the people I'm giving my money to, I take my business elsewhere. I feel that if more people were of this mindset, the overall demeanor of the gun store staff would greatly improve. Just my $0.02

  2. #452
    CGN Regular bcbravo2zero's Avatar
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    Quote Originally Posted by Peril View Post
    Thing is though, we don't go to gun stores to meet friends (it would be nice, of course). We go in there to exchange money for goods and services. If the quality of service is not up to par, we take our business elsewhere. This is the golden rule of capitalism and one of my favorite motivators for business growth. My desire to deal with abrasive people (and financially enable their bad behavior) is practically nonexistent at this point. If the 2 people I like aren't there, I simply walk out and go to another gun store. Luckily, there are 4 in my area. Considering that since getting my PAL, I've spent almost 20 k, that is a lot of money to lose just because your sales person can't manage to be polite to the customer.
    Well, yeah, sure. I agree. I’m not sure if my post suggested that I go to gun stores to make friends. To be clear, I don’t! ��
    I never really cared that much so it never affected my spending. It is (or was) just a gun store thing…
    "Among the many misdeeds of British rule in India, history will look upon the act of depriving a whole nation of arms as the blackest." - Mohandas Gandhi

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