I talked to Henry for the first time 2 days ago.
He was funny and a joy to chat with.
He got my order out and it will be here by Friday!
So few people understand what customer service is. Its one of those things that, has almost nothing to do with age. They either get it or you are just left with this feeling like, they could just care less.
I don't expect everyone to be amazing on the phone. It seems though, its getting harder to find.
IMO of course.
Thanks again Henry, you and your team are doing all of the right things.
ciao.