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Thread: Customer Service

  1. #1
    CGN Regular TwigPig's Avatar
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    Customer Service

    Just wondering why you guys keep updating a wack of EE posts when the stock shown isn't correct? Was also wondering when customers complain with valid concerns they are banned and blocked from Facebook groups and pages?
    As explained by you, you don't update the CGN posts and website to reflect current stock and only update for keeping your name up?
    Also wondering why you guys would keep employees that are rude to customers?
    Curious that is all guys. Ban folks, ignore folks, and making misleading posts? Just wondering

    Have a great night.

  2. #2
    CGN Ultra frequent flyer remyltr's Avatar
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    typical British wankers

  3. #3
    CGN Regular TwigPig's Avatar
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    Quote Originally Posted by remyltr View Post
    Maybe so but trying to hide poor service and poor social media and Internet ethic is getting old.

  4. #4
    CGN frequent flyer NickVR's Avatar
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    Quote Originally Posted by remyltr View Post
    Made me giggle..
    @NickShootsGuns

  5. #5
    CGN frequent flyer Bad Lieutenant's Avatar
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    "The darkest places in hell are reserved for those who maintain their neutrality in times of moral crisis." - Dante Alighieri
    "This whole war could have been avoided. Cunnilingus and psychiatry brought us to this." - Tony Soprano

  6. #6
    Business Member sylvestre sports's Avatar
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    TwigPig,

    Our intention with our post on CGN equipment exchange is not to mislead people or just to keep us up at the top of the list. We update and “bump” our post every week, usually on Mondays. The gun that you called to inquire about on Wednesday, the Browning 1911 22, unfortunately had been sold since we updated the post, 2 days prior. Our staff member directed you to our website, where we have our new guns for sale.

    Our website is new and just launched earlier this year, we are adding to it on a regular basis and are working on getting the majority of our inventory online for purchase through the website. Our online inventory is currently updated once per week while we work on getting this automated to a daily basis.

    As for Facebook, it appears you only liked our page to post a negative review. When our social media manager reached out to see how the problem could be rectified, nothing seemed meet your satisfaction, and your posts continued to get worse. It was then decided that the posts should be removed, and you were banned, and as a result have posted this comment on CGN.

    You’ve stated, in reference to us, that “trying to hide poor service and poor social media and Internet ethic is getting old.” And, truthfully we couldn’t agree with you more. You’ve talked poorly about our service, our staff, all on social media, for all to see; a one sided monologue that affects our store and our livelihood, and that’s not very ethical or fair. As retailers we don’t get to publicly shame people who are rude, lose their temper or yell at our staff.

    We pride ourselves on our customer service and our knowledge on the products we sell. We like to work with our customers to ensure we get them the right products and gear for whatever their shooting, hunting and sporting goods needs are.

    The used gun you called about was sold in the time since we bumped our post. We directed you to our website where we have new guns for your purchase. You’ve given us negative feedback on Facebook and CGN. What would you have liked us to do differently? What would you like us to do now?

    The Sylvestre Sporting Goods Team

  7. #7
    CGN frequent flyer Bad Lieutenant's Avatar
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    It's always interesting to hear the other side...
    "The darkest places in hell are reserved for those who maintain their neutrality in times of moral crisis." - Dante Alighieri
    "This whole war could have been avoided. Cunnilingus and psychiatry brought us to this." - Tony Soprano

  8. #8
    CGN Ultra frequent flyer Armourall's Avatar
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    This reply speaks volumes about their level of service.......sorry OP......I'd stop before you make your hole any deeper....

  9. #9
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    Quote Originally Posted by TwigPig View Post
    Just wondering why you guys keep updating a wack of EE posts when the stock shown isn't correct? Was also wondering when customers complain with valid concerns they are banned and blocked from Facebook groups and pages?
    As explained by you, you don't update the CGN posts and website to reflect current stock and only update for keeping your name up?
    Also wondering why you guys would keep employees that are rude to customers?
    Curious that is all guys. Ban folks, ignore folks, and making misleading posts? Just wondering

    Have a great night.
    TwigPig,

    It doesn't sound like you are wondering, you are hiding behind the anonymity of this forum to sling mud at a reputable company because you missed out. It really sounds like you have bigger issues going on then missing out on a purchase.
    It's hunting season! Get out of your basement, leave your phone and computer for a day and go enjoy the outdoors!
    Quit over-reacting to minutiae and get on with life.

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