Originally Posted by
Bad Lieutenant
Do we have to "do this" twice?
And you think that was intentional, seems like you have a persecution problem, but that's your problem not mine.
Do we even know what the first time supposedly was? The second was his apparently being talked into buying ammo he claims he didn't want. Isn't that what sales is? The ammo cost less at Bass Pro, so they made some money... isn't that what they (and you) are in business for? I bet no one pointed a gun to his head... he chose to buy the ammo. That leaves one so-called "strike".
You are so hell bent on making the PO out to be a liar it makes us all wonder if you are not Lanz personal or a representative defending their supposed honor in this situation.
OK, and what are you gonna say if "Jon" comes on and says "I replied to his emails... never heard back", and then we find out the OP never checked his junk folder (or the OP doesn't reply at all). The point I'm trying to make, that you are continually and completely missing, is that stuff like this happens on here all the time. It happens in sales all the time. Your a sales CEO... surely you know this? This is why communication is sooo important, so that we're not playing judge, jury and executioner with a business's reputation (and apparently some jobs as well) based on one, single anonymous message board complaint, with no verifiable facts what-so-ever.
You have no point to make, your whole argument is that he needed to keep giving the offending dealer chance after chance after chance after chance until somebody actually bothered to respond to him, he did and they did not.
He gave them more than fair opportunity on the days he took of his time and effort and physically walked into the store and spoke directly to them on two occasions, the first when they sold him ammo he did not ask for but was misrepresented as being better, the second when he wanted to purchase a rifle and they sent him away with a business card telling him to email his request, that was the epitome of downright lazy and pathetic customer service and they deserve the rip for it.
About what?? That I think there should be more information had on this first, before passing any judgements? That it's perhaps in the best interests of all involved that the parties communicate more (or at least try to) to see if there was a misunderstanding of some type and see if perhaps a resolution can be found? Sheesh... relax.
He already gave enough information to show that he was badly treated by the dealer, he did not need to provide any more......,Sheesh!!!
Wow. You are 100% certain of this? Based off of one anonymous complaint on an interweb message board? And you would fire your own people over something like this? Yikes! (you must be a regular at the OLRB...)
Again you post nonsensical points, he posted his experience and you lambasted him for not being fairer to the dealer when he had been, if he is lying let the dealer take him down, its not your job to do so, that is unless you are the dealer and are trying to cover your own behind. And no in over 20 years I have never had to appear at an OLRB hearing as my staff would never try a stunt like this.
Ah, I see... now you're saying the OP should sue Lanz? lol!! (and Sunday evenings are usually so boring... )
No that is a lie, all I said was that under Ontario Retail law, he has grounds to sue, not that he should or must or even waste the time to do so, but that he does have the legal right to do so.
If you read my comments, you'd know. I said there are 2 sides to every story. Perhaps we should wait until we hear from Lanz, before we sue them and have all their staff fired.
If Lanz want to defend their position they are welcome to come online and do so,
Name one, just one, gun dealer who would fire their staff over a single, anonymous internet complaint (other than yourself, of course) and not even bother to try and communicate with the customer first, sort out what happened, see if perhaps it was a miscommunication, or any other reasonable explanation, other than just assuming the staff is "lazy", "incompetent", neglectful, etc., etc. and should be immediately terminated. ('cuz I gotta tell ya', fighting all those wrongful dismissal suits is kinda's expensive, no?)
To sum this up, do we really need to jump to any conclusions, based solely on the OP?
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