Do we have to "do this" twice?
his biggest objection is customer mishandling, it happened 3 times,
Do we even know what the first time supposedly was? The second was his apparently being talked into buying ammo he claims he didn't want. Isn't that what sales is? The ammo cost less at Bass Pro, so they made some money... isn't that what they (and you) are in business for? I bet no one pointed a gun to his head... he chose to buy the ammo. That leaves one so-called "strike".
the last being and I quote "Was told by Jon to take a business card and email him my request. Ummm OK but I'm standing right here in the store isn't that enough? Oh well. Email Jon my request the next day. Wait a few days and send a poke because I never got a response. Wait a few more days with no response"
OK, and what are you gonna say if "Jon" comes on and says "I replied to his emails... never heard back", and then we find out the OP never checked his junk folder (or the OP doesn't reply at all). The point I'm trying to make, that you are continually and completely missing, is that stuff like this happens on here all the time. It happens in sales all the time. Your a sales CEO... surely you know this? This is why communication is sooo important, so that we're not playing judge, jury and executioner with a business's reputation (and apparently some jobs as well) based on one, single anonymous message board complaint, with no verifiable facts what-so-ever.
About what?? That I think there should be more information had on this first, before passing any judgements? That it's perhaps in the best interests of all involved that the parties communicate more (or at least try to) to see if there was a misunderstanding of some type and see if perhaps a resolution can be found? Sheesh... relax.
he did more than due diligence to accommodate a retailer who has incompetent and lazy staff,
Wow. You are 100% certain of this? Based off of one anonymous complaint on an interweb message board? And you would fire your own people over something like this? Yikes! (you must be a regular at the OLRB...)
and if you understand anything about retail code and law in Ontario, he actually would have a legal case against the retailer for all the effort he did put in to deal with him and any added costs that he may have incurred by having to go to an alternate retailer to get his needs filled.
Ah, I see... now you're saying the OP should sue Lanz? lol!! (and Sunday evenings are usually so boring... )
I am not sure where you are coming from on this
If you read my comments, you'd know. I said there are 2 sides to every story. Perhaps we should wait until we hear from Lanz, before we sue them and have all their staff fired.
but every gun dealer I know would seriously reprimand a staff member for this type of behavior, and I know most of them well, bottom line if you are going to do business with the public, doing it right the first time around is always cheaper than the fix that you are going to have to deal with later.
Name one, just one, gun dealer who would fire their staff over a single, anonymous internet complaint (other than yourself, of course) and not even bother to try and communicate with the customer first, sort out what happened, see if perhaps it was a miscommunication, or any other reasonable explanation, other than just assuming the staff is "lazy", "incompetent", neglectful, etc., etc. and should be immediately terminated. ('cuz I gotta tell ya', fighting all those wrongful dismissal suits is kinda's expensive, no?)
To sum this up, do we really need to jump to any conclusions, based solely on the OP?
