Well, I didn't expect to generate 13 pages of comments here. I guess I'm not the only one who has decided to refuse outright to take the abuse.
Anyway, I went to get my package at the depot. I told the lady there that it was unacceptable that the delivery guy didn't make deliveries. She told me that basically the drivers aren't even canpar employees, they're like subcontractors with their own routes who do whatever they want. So, if a guy wants to, say, drive Uber in the morning and evening and deliver package in the middle of the day, he can. That's why the service is so unequal (from all the comments, it seems like there's 3 good canpar drivers: one in winnipeg, one in ottawa and one in calgary. The rest are crap.)
Normally this is done to cut costs. It can work if the process is well tuned, like franchising in the restaurant business. But the franchisor has to keep an eye on its franchises, and it has to have a top-notch operation itself. Otherwise you'll end up with 1000 McDos and Timmys all with different menus and opening hours, or locations running our of burgers or donuts. It can easily turn into Burger King and Dunkin Donut. Canpar has nowhere near the required level of operating efficiency to pull off something like that. We suffer from the inefficient operation of canpar at the company level when we track our packages and from the inefficiencies of their operating model when we don't receive our packages.
So basically, they decided to cut costs by outsourcing to the lowest bidder and now we're getting the courrier version of a dollar store.
I think everyone now had a chance to vent, and since canam has decided to at least try another courrier, the whole point is now moot. Feel free to lock this thread (or not, this is your house after all), and let us know when the switch has been made. I'll be more than happy to resume buying like Johnny Depp on a tuesday.
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Originally Posted by lavino
