I had never shopped at Prophet River before but I saw a great deal on something I wanted. I placed the order and a few days later my package arrived. I was thrilled, but there was a problem. Something was missing. It was after hours so I left a message, hoping someone would respond the next day. Within minutes I had a response from Clay. He took care of my problem and expedited the parts to me the next morning. No Muss No Fuss, just great customer service. Thanks Clay. I'll be back.