I tried to do a research shopping trip there for a pistol as soon as my application for my RPAL showed up as "approved and in the mail" on the RCMP portal. They wouldn't even so much as take it out of the case for me to look at it in their hands, claimed it was a strict CFO directive, so I peeled out of there. . I don't completely blame them. They're a huge corporation with policy(s) to maintain, it was just kind of disappointing.
Made my way down to P&D here in Edmonton, and they let me handle and test-fit pistols a few pistols even after disclosing my "almost licensed" status. I made it clear that I was a serious customer barring receiving my plastic in the mail within two weeks, and they treated me like one. I even ended up leaving there that day having put a rifle on layaway, which they do up to 60 days, even for non-PAL holders, as they await their license. Fantastic customer service for newbies, I've since been back recently to buy a pistol.
I buy on sale ammo from Cabela's and that's it. The LGS is working way harder for my business in the gun department. They also have to flexibility to work with new shooters that the big box store just doesn't have the time and flexibility for.