Bad Experience.

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Meroh

CGN Ultra frequent flyer
I contacted Lanz by email looking for a 9 round magazine for my Zastava M57. Dave called me back and said that he had one.

I called him last Saturday, and was specific about what I needed, and was again assured that they had those mags in stock; so I told them that I would drive down and get them. The drive was almost 2 1/2 hours each way for me. I got there, and no mags; and he tried to tell me that the 8 round mags for the TT33 would work (not a chance). He assured myself and my wife that he could get those mags for me from the US and that he would be in touch on Tuesday.

Tuesday came and went but I contacted them Wed. and was told that he has Tuesdays off. I was told in an email that he would be back to me Thursday (today); no response.

Save yourselves the frustration of dealing with someone that not only seems not to care, but who seems to know very little about what they are talking about.

I regret having ever contacted them, and I think that Canadian Gun Nuts could do a whole lot better than Lanz as a sponsor.

Mark R
 
Bad Experience/Lots of Frustration --Lanz shooting supplies

I contacted Lanz by email looking for a 9 round magazine for my Zastava M57. Dave called me back and said that he had one.

I called him last Saturday, and was specific about what I needed, and was again assured that they had those mags in stock; so I told them that I would drive down and get them. The drive was almost 2 1/2 hours each way for me. I got there, and no mags; and he tried to tell me that the 8 round mags for the TT33 would work (not a chance). He assured myself and my wife that he could get those mags for me from the US and that he would be in touch on Tuesday.

Tuesday came and went but I contacted them Wed. and was told that he has Tuesdays off. I was told in an email that he would be back to me Thursday (today); no response.

Save yourselves the frustration of dealing with someone that not only seems not to care, but who seems to know very little about what they are talking about.

I regret having ever contacted them, and I think that Canadian Gun Nuts could do a whole lot better than Lanz as a sponsor.

Mark R
 
That sucks. I have been in once to get some mags they had listed online on sale. The price in store was higher but they honoured the price. Thats the sum of my experiences
 
Well, that' s hurt... Many sponsor do wrong things on CGN , only few really care about customer satisfaction.

Lanz, in the past took care about me, after many call over the phone... don' t give up :)
 
Meroh said:
I contacted Lanz by email looking for a 9 round magazine for my Zastava M57. Dave called me back and said that he had one.

I called him last Saturday, and was specific about what I needed, and was again assured that they had those mags in stock; so I told them that I would drive down and get them. The drive was almost 2 1/2 hours each way for me. I got there, and no mags; and he tried to tell me that the 8 round mags for the TT33 would work (not a chance). He assured myself and my wife that he could get those mags for me from the US and that he would be in touch on Tuesday.

Tuesday came and went but I contacted them Wed. and was told that he has Tuesdays off. I was told in an email that he would be back to me Thursday (today); no response.

Save yourselves the frustration of dealing with someone that not only seems not to care, but who seems to know very little about what they are talking about.

I regret having ever contacted them, and I think that Canadian Gun Nuts could do a whole lot better than Lanz as a sponsor.

Mark R
Click to expand...

I've read that the TT mags will work in the M57, but anyway, you wanted the M57 mags and it seems there was an error. So after only missing one call you come here to complain? And I see you're trying to hijack another thread where someone is giving this vendor praise.

Why don't you wait until you actually talk to this Dave and see if some sort of accomodation can be made? In the meantime, stop jumping the gun on things, try showing a little patience. Stop derailing other people's threads and stop telling CGN who they should and should not have as sponsors.

Just relax and give the vendor a chance to work this out.

With that, this thread should probably be locked until the vendor has a chance to respond. There are 2 sides to every story.
 
I talked to him once by email; three times by phone to make sure he actually had what I needed; once face to face (where I left empty-handed), at which time I was assured that he would get back to me on Tuesday; one from the other person who works there to tell me Dave does not work on Tuesdays; nothing on Wed. or Thurs.

Sales rather than service oriented.
 
- I always have good service from Lanz, and especially Dave you need to understand this is a Range shop and it is very busy ! maybe he make a mistake i am sure he will make things right have you contact him ?

- Dave is a Awesome guys end of stories!
 
Meroh said:
I contacted Lanz by email looking for a 9 round magazine for my Zastava M57. Dave called me back and said that he had one.

I called him last Saturday, and was specific about what I needed, and was again assured that they had those mags in stock; so I told them that I would drive down and get them. The drive was almost 2 1/2 hours each way for me. I got there, and no mags; and he tried to tell me that the 8 round mags for the TT33 would work (not a chance). He assured myself and my wife that he could get those mags for me from the US and that he would be in touch on Tuesday.

Tuesday came and went but I contacted them Wed. and was told that he has Tuesdays off. I was told in an email that he would be back to me Thursday (today); no response.

Save yourselves the frustration of dealing with someone that not only seems not to care, but who seems to know very little about what they are talking about.

I regret having ever contacted them, and I think that Canadian Gun Nuts could do a whole lot better than Lanz as a sponsor.

Mark R
Click to expand...

Hi Mark,

I am really sorry that you had a bad experience at Lanz Shooting Supplies. My name is Sara I am the owner of the company, I would like to sort this current issue out for you that you had with a Lanz staff member.

I do not have a phone number to contact you personally other then an email. If you could please provide me with your phone number or you can contact me at 289-###-###X (personal cell number not wanting it online, Thank you).

Thank you, Sara

I sent this to you via email as well.
 
LANZ Shooting Supplies said:
Hi Mark,

I am really sorry that you had a bad experience at Lanz Shooting Supplies. My name is Sara I am the owner of the company, I would like to sort this current issue out for you that you had with a Lanz staff member.

I do not have a phone number to contact you personally other then an email. If you could please provide me with your phone number or you can contact me at 289-###-###X (personal cell number not wanting it online, Thank you).

Thank you, Sara

I sent this to you via email as well.
Click to expand...

Excellent step moving forward!
 
He spent 5 hrs drive for a mag, that he was told was in stock. But wasn't.
How do you make that right?
A free mag wouldn't even cut it.
 
lucsergerie said:
- I always have good service from Lanz, and especially Dave you need to understand this is a Range shop and it is very busy ! maybe he make a mistake i am sure he will make things right have you contact him ?

- Dave is a Awesome guys end of stories!
Click to expand...

Yes, made three attempts since returning home since Saturday; today Sara responded asking me what happened. Time will tell.
 
Yes, made three attempts since returning home since Saturday; today Sara responded asking me what happened. I spoke to her on the phone (thanks Sara for your response). Time will tell.
 
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