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Thread: I saw bad reviews on Google, can I trust Tenda?

  1. #301
    Member lipervitch's Avatar
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    Dec 2016
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    Chatham-Kent, ON
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    Quote Originally Posted by shortrange View Post
    Literally just got my first order from them today. Good prices and good service. No complaints.
    I ordered from Tenda for the first time a few weeks ago and had a great experience. Good prices, fast shipping. I will definitely buy from them again.

  2. #302
    Member DarcyM's Avatar
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    May 2018
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    Alberta
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    Quote Originally Posted by Maxer View Post
    Hi guys,

    I'm planning on buying a pistol and some ammo online at Tenda but I saw bad reviews on their customer service and shipping on Google reviews on their gun shop. Here

    https://www.google.ca/search?q=tenda...3263306d412,1,

    These reviews are made in the last few weeks.

    I have found a lot of good sayings about Tenda here but they are months and year ago. So did Tenda hired new employees or they changed their attitude or just the reviews are isolated incidents?

    Will appreciate if anyone purchased recently Online from them can share their thoughts.

    Thanks
    I ordered from them during one of their sales. The website kept crashing, so the order took 3 hours to make. Then they didn't ship it to me. I called a couple weeks later to follow up. They said hmm, we'll call you back. I called again a week later, where a sales guy told me it was shipped. I was forwarded to someone else, who said it was going to ship right away. They said there was an issue with the order and that's why it didn't ship (the issue clearly was that they forgot). I got bounced around some more and finally the next day I had a tracking number, but was told that this was an issue on my end (not sure how since no one called me). This was an order with 2 items on it and the staff were none too friendly either. It may be because I'm female, or maybe they just didn't care about me and my order. I'll try another order perhaps someday if the price is right, but the service I received was atrocious.

    My 2 cents.
    "I have a very strict gun control policy: if there's a gun around, I want to be in control of it." - Clint Eastwood

    DarcyM.

  3. #303
    Member Prairiestorm's Avatar
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    Feb 2016
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    Alberta
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    I preordered a fx9 from them which has been fine but I have emailed them about 5 times over 3 months just trying to get an update and not once did they reply yet.... not a terrible thing but just frustrating.
    "Don't you dare go running down my little town where I grew up, and I won't cuss your city lights."

  4. #304
    Newbie
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    Oct 2017
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    Southern MB
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    Placed an order with Tenda about a month ago, everything was received in good order. I never ran into any hiccups that made me need to interact with their customer service, however.

  5. #305
    Super GunNutz Squiggy's Avatar
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    Jan 2018
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    Peterborough, ON
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    I think there problem is staffing, you got account for slow times as well as when you are super busy. Very difficult to keep that employee balance, at times I have gone there the place is a zoo with so many people buying ammo etc and other times its quite so how do you staff accordingly? They are in a new location, I would assume their costs have gone way up as the place is way bigger than their last shop. You go there, people are in the store, the phone is ringing, online orders coming, how they keep it together is beyond me, when you are in the store you see how hard these guys and gal work! Unfortunately we are in a age where everyone wants everything NOW, it's not Amazon, its a few people trying to make a living, trying to keep everyone happy and they have good prices I can wait an extra week.
    Taxation is theft

    Government is your servant, Not your master

  6. #306
    CGN Regular captainamazing's Avatar
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    Jan 2010
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    Far enough away from Trudeau, too close to Notley
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    528
    last 3 orders were a mess. They need more staff.
    1) Ordered a holster. Got the wrong one
    2) Ordered a bunch of ammo. Got backordered without notifying me. Waited 20 days until I could get someone to answer the phone. said sorry and sent out what they had the next day
    3) Ordered a bunch of .22 CCI high velocity. They sent standard velocity. Said they will give $20 gift cert or pay for the return.

    They need QC staff and people to answer phones.
    Tenda started off as an awesome place to get great deals. They are fast becoming a victim of their own success.
    "Never trust quotes you read on the internet"
    - Abraham Lincoln

  7. #307
    Super GunNutz
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    Feb 2017
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    Stouffville, ON
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    27
    I have purchased 2 restricted guns from them and plenty of ammo. Service was excellent everytime I have dealt with them. ordered ammo to my home and not a problem at all.

  8. #308
    Newbie
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    May 2018
    Location
    Edmonton
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    I wish I could tell you how the customer service is but I haven't been able to get that far. I tried buying ammo 3 times and every time is says my card is declined (all info matched and not maxed out) so I called tenda and got a hold of a guy who said that it's my credit card thats having issues; not them. so I called my CFO to confirm my RPAL info was correct, CC company to make sure my card wasn't compromised and the info matched my RPAL and home address and still couldn't pay online. It sucks because I'd love to be able to claim some of the great deals they have on products.
    TIKKA T3X varmint stainless, MDT ESS chassis system, ergo grip, SIG Tango4 optics, Cadex MX-1 brake.

  9. #309
    CGN Regular Nickhoffmeier's Avatar
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    Dec 2015
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    Edmonton, AB
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    I would deal with them again in a heartbeat.

  10. #310
    Big Mouth SigWig's Avatar
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    Jul 2008
    Location
    Vancouver Island
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    1,177
    Ryang call your bank they will clear instantly once you talk to them.

    My orders with Tenda have been great.

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