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Thread: Magwedge horrible customer service

  1. #1
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    Magwedge horrible customer service

    I am glad I found this page on CGN.

    I want to share my experience with magwedge.

    I ordered a sks sight tool on 2023-10-08. (39.99+15$ shipping for a total of 56.99)

    I never got any news from them regarding the shipping of my item.
    I went on their website and contacted them through their contact form 3 or 4 times yet since October 2023 without any reply. ( we are now 2024-01-04) it’s been 3 full months without any answer from them.

    If you want my opinion, stay away from them. They’ll take your money and you will never hear from them ever again.

  2. #2
    CGN Ultra frequent flyer TreMoR's Avatar
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    « When injustice becomes law, resistance is a duty » - « Quand l'injustice devient loi, la résistance est un devoir » by : Thomas Jefferson.


  3. #3
    CGN Ultra frequent flyer
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    Yup bad news boys
    Life is too short.

  4. #4
    CGN Ultra frequent flyer Suther's Avatar
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    Its been a few years, but I bought two rails and two magazine adapters for SKS from them and had no issues. Sorry to hear you're getting the silent treatment from them now.
    "We don't take souls, we leave that to wives and girlfriends, but we can do a layaway " - Grumpy Wolverine.

    If you need religion to have good morals then you don't actually have good morals.

  5. #5
    CGN Regular Emshey's Avatar
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    I feel your pain, I tried to order a bipod for a G36 from RKS out of the states 2 years ago, I finally gave up as the final response they gave me was “talk to our attorney” so unfortunately had to bite the bullet on that one.

    Magwedge I have actually ordered a couple things from so it is odd they are ghosting you.

  6. #6
    GunNutz JBD's Avatar
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    Did you try calling them??

  7. #7
    CGN Ultra frequent flyer Suther's Avatar
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    Quote Originally Posted by JBD View Post
    Did you try calling them??
    I wondered the same thing, but I didn't see a phone number on their website. At least, its not on the contact us page like you'd expect, I didn't scour the site looking.
    "We don't take souls, we leave that to wives and girlfriends, but we can do a layaway " - Grumpy Wolverine.

    If you need religion to have good morals then you don't actually have good morals.

  8. #8
    CGN Ultra frequent flyer DaveMachine's Avatar
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    Quote Originally Posted by Emshey View Post
    I feel your pain, I tried to order a bipod for a G36 from RKS out of the states 2 years ago, I finally gave up as the final response they gave me was “talk to our attorney” so unfortunately had to bite the bullet on that one.
    So they took your money and then told you to pound sand?
    A2 flash hider aficionado.

  9. #9
    Business Member MagWedge Industries's Avatar
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    Glad I found this thread.

    Mea culpa, somehow we missed his order.

    I believe our contact form is not working properly and never notified us.

    When the customer notified us via email we refunded him promptly as requested.

    I should add that the customer is perfectly aware of this.

  10. #10
    Business Member MagWedge Industries's Avatar
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    the contact phone number shows up on your order confirmation

    this is the method my web guy suggested to avoid excess spamming

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