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Thread: Frustrating In Store Experience July 10, 2017

  1. #1
    Super GunNutz
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    Jul 2015
    Location
    Alberta
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    106

    Frustrating In Store Experience July 10, 2017

    Dear TSE,

    You've lost my business forever.

    The following email was sent to your owner without reply or acknowledgement on July 11, 2017 at 1:43am.

    No further reply is necessary - this post serves only as my review of your company and sharing of my experiences.



    Hi JR,

    I hope this email finds you well!

    Originally, I was ready to post this experience on the CGN forums, but
    as a fellow Calgarian and supporter of local businesses, I thought I
    would contact you personally first before resorting to publicly
    sharing my frustrations.

    Ever since I began target shooting, when I moved to Calgary in 2013 I
    have been a member of your range. Despite mixed reviews, I decided
    that any business was worth a shot and personal opinion. The first
    firearm I purchased was a Glock 17 Gen 4. I stood in your store for
    about 40 minutes in October in 2013 waiting for someone to help me.
    People walked past me, people were chatting with each other at the
    second till, and people were back and forth between the rifle bays and
    pistol bay areas. (This was before your renovations last year.)
    Convinced that no one there was interested in my business I left the
    store and drove to The XXXXXXXX XXXXXX where I bought my first
    firearm, and loved it ever since. As a new shooter, I was looking for
    advice and friendly service. I got neither from your store.

    Fast forward about 4 years, and I am back in your store. At this point
    I have amassed a small personal collection worth over $40,000. Not
    something I am bragging about, but to illustrate the point that I have
    a passion for this sport and love it dearly. Less than 5% of that I
    spent at The Shooting Edge because of my experience when I had first
    started. I remained a range member only because of proximity and the
    discounted member renewals.

    For some time, I had done some research on the Fabarm STF 12 shotgun
    that TSE is the sole carrier of in North America. After seeing Colin's
    review videos, I decided to purchase one. I was at your store today at
    about 6:00pm, looking at the Nickle Plated 11 inch, fully equipped
    STF. A beautiful firearm!

    I waited 35 minutes before anyone even spoke to me.

    I give it to you, your range seemed busy, and understaffed. But no one
    even acknowledged my presence.

    Finally, a newer staff member, a young individual came and asked if I
    needed help. (I may have not been in the most upbeat mood at this
    point) I replied "Yes, please - I have been here for over half an hour
    and finally someone talks to me!".

    As if he wasn't sure how to acknowledge what I had said, he jumped to
    "How can I help you..."

    I asked to see the STF shotgun, and it was quite nice. As I began
    asking questions, another pair of customers showed up, and the young
    man who had been helping me was signaled away by another staff member,
    and the two began to verbally argue about who took in the last group
    and who's turn it was to take in this group. (Apparently, taking in
    groups into the pistol bay seems to be everyone's least favourite
    thing?). Anyways, the guys went into the back door, behind your main
    till (where you currently keep your Glock displays for sale) and
    carried on the argument there. It was quite embarrassing to say the
    least.

    At this point, an older fellow named Sean had come to help. I remember
    Sean's name because he was the only person here, I can remotely say
    valued the time I spent in the store and was knowledgeable about your
    products. Had Sean been there in the first 10 minutes of me being in
    the store, I would have walked away a happy customer who would have
    dropped about another $1700 on a new shotgun.

    Maybe the $1700 isn't a big deal for your store, and I am considered a
    small customer. I realize my $40,000 collection probably isn't much
    for some true enthusiasts to look twice at... but I am by no means,
    without means and have always spent my money where my business was
    appreciated.

    Sean tried to make things work for me, but by the end of the evening,
    I had been in such a dissatisfied and frustrated mood, that I was just
    about ready to put this on CGN. Sean convinced me not to, and to email
    you directly.

    So , JR... here it is. I have immense respect for you as a fellow
    shooter and business owner. But I can't help but to feel that your
    business does not seem to see me with the same respect.

    I do look forward to your thoughts on this!

    Respectfully Yours,

    Jason

  2. #2
    I have no life Deuce-deuce's Avatar
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    Apr 2014
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    Lame.
    Si vis pacem, para bellum

  3. #3
    CGN Regular srnm's Avatar
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    Dec 2006
    Location
    Ontario
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    If you are in a store and no one is helping you, then speak up and I guarantee someone will help you.
    Last edited by srnm; 07-16-2017 at 02:30 AM.

  4. #4
    CGN Regular fluidmax's Avatar
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    May 2013
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    Calgary
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    Don't worry...this is Calgary and lots of people got money to burn one way or another...competition here is close to none and they know it.

  5. #5
    CGN Regular oddball_ted's Avatar
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    Mar 2011
    Location
    Calgary
    Posts
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    Tse
    Are you allowed to eat doughnuts private Pyle?

  6. #6
    CGN Regular oddball_ted's Avatar
    Join Date
    Mar 2011
    Location
    Calgary
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    TSE being TSE, enough said...

    TSE is terrible. They're in good company with all the other poorly run gun stores in Calgary.

    I was hoping this oil bust would cause enough pain for them to reform, but clearly it has not.
    Last edited by oddball_ted; 07-16-2017 at 03:03 AM.
    Are you allowed to eat doughnuts private Pyle?

  7. #7
    Super GunNutz
    Join Date
    Jul 2015
    Location
    Alberta
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    106
    Quote Originally Posted by srnm View Post
    If you are in a store and no one is helping you, then speak up and I guarantee someone will help you. Don't just stand there staring at the gun rack or case.
    Spoke up, and even tried to chase down some of the employees.

    As you can tell - I speak up. I ask for help when I need it. When you don't get it though the experience changes.

  8. #8
    Member Svt40 fan's Avatar
    Join Date
    Jan 2016
    Location
    Okanagan,BC
    Posts
    71
    I've always had good customer service the couple times I've stopped in, never any problems.
    "I have a very strict gun control policy: if there's a gun around, I want to be in control of it."
    - Clint Eastwood

  9. #9
    Newbie combatshotgun's Avatar
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    Jun 2017
    Location
    Red Deer
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    20
    I haven't spent a cent there since J.R. almost got everyones swiss arms jacked.

  10. #10
    CGN Regular oddball_ted's Avatar
    Join Date
    Mar 2011
    Location
    Calgary
    Posts
    378
    Quote Originally Posted by combatshotgun View Post
    I haven't spent a cent there since J.R. almost got everyones swiss arms jacked.
    Yep
    Exactly. I'm always telling my friends who aren't on gunnutz of good deals from other vendors to steer them away from the local Calgary shops
    Are you allowed to eat doughnuts private Pyle?

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