Originally Posted by
Lequarius
Hi Folks,
Want to add my experience so far with Ellwood Epps.
Back at the end of August I decided to buy a Dillon 650XL, and sent out requests for quotes to a few different stores in Ontario. EE came back with a quote significantly under everyone else's. I sent an email back asking if the quote was in Canadian funds, and was told yes.
I called in to place my order (got Wes Winkel fortunately), and he stated the price quoted was their error, but to his credit, they would honor it. I placed my order in the second week of September, and EE was placing their order that week (so I was told by a gentleman called Burt, hence my placing my order by phone to make that order), and have been waiting patiently since. I have called a number of times over the last few weeks, and keep getting told that the order is being held up at border.
I have checked with the other stores that I requested quotes from, which all had order dates LATER than EE, (one store was three weeks later!), they have all received their orders. I do not understand what the hold up could be. I have been given the same reason time and time again.
I even offered to help with my contacts at the CBSA, and was politely refused.
The CBSA processes shipments on a first in first out basis. The other stores placed their orders at later dates, and ALL have received their orders earlier.
For the record, all service was very polite, and courteous. It is the fact I have been hearing the same excuse for over five weeks now about the border. I made a general inquiry to my contacts at the CBSA, and while not permitted to discuss particulars, stated that while over five weeks to clear customs is not entirely unheard of, it is VERY unlikely, and it raises red flags.
I am a reasonable person, who understands that international shipping can have it's issues. I also hold the truth very highly in all respects of life. If there is a problem, be honest with me, and I will understand
I plan to be in Barrie next weekend for the IPSC AGM, and will be stopping in to speak to Mr. Winkel in person, with the hopes of getting some answers. I will update this post after that.
I am curious if this has happened to other CGN'ers who have dealt with Ellwood Epps before.
Thank you