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Thread: MD Charlton: Service that made me smile

  1. #1
    CGN Regular J_K_S's Avatar
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    MD Charlton: Service that made me smile

    Contacted MD about switching the trigger in my P226 from DAK to the factory Sa/Da. They were patient with me and sent me a quote, along with instructions on where to ship my pistol. I also told them that my Sig had a few FTEs in a couple hundred rounds, I asked them to check for function while they had my pistol.

    Two weeks later I get a email saying they are finished with it and will be sending it back soon. I paid for the trigger swap over the phone (the exact price they quoted), and waited to get it back.

    When the pistol finally arrived, I was shocked that it was so clean! It even smelled nice, not sure what they use but it's great. Then I open the paperwork and find that they replaced the extractor, pins, springs and even a new trigger bar! All under the Sig Warrenty. I had the pistol out last night and not one FTE in 200 rounds.

    A big thank you to Tim Ellis for doing the work on it, and Sacha Kucey for helping with the paperwork. I was a fan boy of Sig before, and even more so now.

    Cheers
    Jerad
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    Straight out of 'peg city. Proud CCFR member. Don't tread on me

  2. #2
    CGN Regular stefofthenorth's Avatar
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    I had the same 110% customer service when I sent my x5 in for some warranty work super impressed

  3. #3
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    How long did the process take?

  4. #4
    CGN Regular J_K_S's Avatar
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    Took about a week to ship it both ways, then 2 weeks at the shop. So under a month start to finish.
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    Straight out of 'peg city. Proud CCFR member. Don't tread on me

  5. #5
    CGN Regular mossler's Avatar
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    Thanks for sharing this, I am about to fill out the forms and send in my Sauer rifle for some TLC due to occasional weak primer hits. When I mentioned that I would do so only after the whitetail hunt, the reply was classic "Good luck and I love the loin"

    IMO, this speaks volumes of a good attitude. Sadly, no deer.

  6. #6
    CGN Ultra frequent flyer TreMoR's Avatar
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    wow that' s good..
    « When injustice becomes law, resistance is a duty » - « Quand l'injustice devient loi, la résistance est un devoir » by : Thomas Jefferson.


  7. #7
    CGN Ultra frequent flyer sailor723's Avatar
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    Nice to read some positive stories about Canadian warranty centres.
    Fan of Browning Hi-Powers and both S&W and Colt revolvers

  8. #8
    GunNutz MuthaFunk's Avatar
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    Had the same quick turnaround with them and my V460 revolver. Very impressed!

  9. #9
    CGN Regular J_K_S's Avatar
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    A bump for great service.
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    Straight out of 'peg city. Proud CCFR member. Don't tread on me

  10. #10
    Super GunNutz GreenBob's Avatar
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    Tim Ellis is,

    Name:  med_gallery_7_2_6645.jpg
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    And a superb sig sauer gunsmith!
    BE PREPARED - Noah didn't build the Ark when it was raining!
    _________________________


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