CZ Warranty
- Thread starter Mr Wolverine
- Start date
I have the same question Mr. Wolverine, I have had a CZ2 in with Grech for a year now, will they transfer it to you?
captainamazing
CGN Regular
- Location
- The Socialist Autocracy of Canada
A year!? How they survived for this long is astounding!! I had mine returned unfixed after 7 months when they told me it could be 7 more months to get a Shadow 2 spring in.
Mr Wolverine
CGN Regular
- Location
- Manitoba. Canada
That is news to me! There has not been any discussion between Wolverine Supplies and CZ about taking over existing CZ warranty claims. We have had no communication from Grech regarding taking over their existing claims. It would seem logical to me that they, Grech, complete their claims as they will already have had communication with the customers and I assume if required, they will already have parts on order from CZ.
It was not the intent of Wolverine Supplies. to take work away from Grech, we had always assumed that they would fulfill their commitment to CZ.. Wolverine supplies start CZ warranty 1st Feb how can we take over existing warranty claims, that, as some claim, go back a year! How would we sort out what parts have been ordered and what claims they are against?
In my opinion:
IF and it is a very BIG IF, we were to take over pre-existing claims it would make sense to me that all outstanding claims are returned to the customer who then resubmit to us. That way the customer knows exactly what is going on, we plan to document all claims received against our issued return authorisation number We cannot accept warranty claims if that return number has not first been issued. Your warranty claim time would restart when we received your claim. Guns will be photographed so there is no later dispute over condition and all included accessories noted, like trigger locks, cases, spare mags, slings, scopes, manuals cleaning kits etc We will not be responsible for included accessories if they are not relevant to your claim. We will need exact written details of the problem, if applicable the brand of ammo used, spent casings etc The original Bill of Sale, or copy. We can't work miracles, we all fully expect to receive CZ firearms from time to time with no details which puts us in an impossible situation.
.
LOL, you haven't received one gun yet and you're already scratching your head. Welcome to the world of misery that CZ warranties brings to everyone involved, it seems 
I'm sorry for laughing, it's just that it sounds like everyone was reluctantly eating that brown stuff, and you just jumped in like "I WANT SOME OF THAT TOO!!!" and now you're like "This isn't chocolate".
I'm sorry for laughing, it's just that it sounds like everyone was reluctantly eating that brown stuff, and you just jumped in like "I WANT SOME OF THAT TOO!!!" and now you're like "This isn't chocolate
".Hey John,
I will send you an email. Sounds like they are trying to send all to you from what I gathered.
Mr Wolverine
CGN Regular
- Location
- Manitoba. Canada
Thank you Phil, your comment means a lot to me.
In answer to an earlier comment, I can assure everyone that there was a lot of head scratching before we committed to been the CZ UB warranty center. CZ UB have "courted" us for a long long time! We never viewed this as a money making venture, certainly not a "Chocolate sandwich". I personally have never been enthusiastic about this venture, I am concerned that we will have problems meeting everyone's expectations with out "Loosing our shirt". Also we can only offer a warranty service in support of those firearms that have been legitimately imported by CZ UB authorised distributor's. All models from CZ USA will have to go back to the US for warranty. One word of caution here, the Scorpion EVO 3 is made by CZ UB and marked "US" this is the exception, depending of course, who it was purchased from. There may be others, I do not know, but it would be a good idea to check with your retailer before making a purchase. "Proof of purchase" will be required with all warranty claims.
We hope our efforts will support and strengthen the Canadian Firearms industry, the emphasis on "CANADIAN".
Who's going to be the gunsmith?
Mr Wolverine
CGN Regular
- Location
- Manitoba. Canada
We have our own in house gunsmith Dave who has been with us for approx 4 years. Part of the deal with CZ UB is that CZ UB would have Dave visit then so he could be brought right up to date before we started any new CZ warranty work. Circumstances outside of our control have advanced our "start up" date and now CZ tell us they they can not look after Dave until late Feb, all in all we are going to be of to a slow start, which was not intended.
We also have to order spare parts, all major parts require a Czech export Licence, so further delays. We are also expected to purchase (pay in advance) for all the spare parts we keep in inventory, it will be differcult to know what to order until we have a "history" to work from. We do aim at doing a proffessional job for CZ UB but it will take some time to start up.
We plan on ordering parts at least once a month, a lot will depend on how long it takes to get Czech export licences approved and how long it takes CZ UB to ship.
We plan on doing our best and keep the whole process as transparent as possible.
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Mr Wolverine
CGN Regular
- Location
- Manitoba. Canada
I am not looking to pick a fight but your statement is BS! . Substantiate this with facts or I will delete your posts as they help no one, it is time to think positively.
A lot of parts like springs, pins, stocks, magazines, sights, grips etc do not require an export licence. They can be shipped by courier. Major firearm parts including, but not limited to, actions, frames slides, barrels and bolts do require an Czech export licence, this can be issued in 4 weeks.
CZ do not manufacture all firearms and parts all the time, if a part is out of stock there will be a longer delay, in these cases we are working with CZ to improve commutation's so everyone is aware of the true situation.
Comes right from a former warranty center. Did they say that because they were the one who dropped the ball and were using CZUB/czech govt as a scapegoat? It's possible, and that was my first thought at the time, but then there was a different warranty centers and people reported 6-12 months wait, and the new warranty center was blaming the same CZUB/czech govt for long delivery time. And both also said stocking thousands of dollars in parts for warranty work was a problem given that they had to pre-pay for these parts, with no insurance that they would ever be used, or when. It's understandably an undesirable situation for any business to have to pre-pay for parts for warranty work, but for some smaller ones, it's not just undesirable, it's financially impossible.
Then a 3rd different retailer who imports parts from czech republic, but not from CZUB, told me they had problems with the export licence, that it was taking forever. I was trying to get some parts for a shadow1, and it took multiple months between the first "we've placed and order" to finally getting the part. This was early-mid 2017, not a century ago. So either everyone is dropping the ball and blaming someone else, or some paper pusher in Czech republic is taking his sweet time. Occam's razor says #2, but maybe you have a better channel to import parts.
Don't get me wrong, I'm positive you'll do better than any previous CZ warranty center. As the owner of multiple CZ firearms, I'm happy to see you're the new warranty center. Even the worst case scenario is an improvement compared to the current situation. I think for you it's gonna be a headache, but for us (CZ owners), it's only positive.
You have to recognize that we are a relatively small market in Canada and be patient for some delays. I ordered a Lone Wolf barrel in Sept (through another Canadian vendor) and I still don't have it yet. And that's from the country next door to us!
You hit the point.
Being a smaller market, maybe even insignificant market, with the current level of support, I am happy.
I'm guessing you mean us ?
Indeed, we did have a very hard time getting things from CZUB / Czech Rep. In our case the blame could be evenly split between the two I think. The Czech Government took months to issue the export permits and it has gotten worse since we were the Warranty Center. It got to the point where we would get only two warranty shipments a year from them. Today we still deal with many different Czech companies and it is decidedly painful at best. I think there are a few things we would do differently in hindsight.
As for CZUB as a company they are good at communication (usually) but seldom have the varied range of little bits and bobs in stock to fulfill entire warranty parts orders. This means that if we ordered 60 parts we would only get say 47 and the rest would be back ordered with no ETA on timeline. Shotgun parts being the worst by far. There was almost never stock of anything and when we did get parts they all needed major hand fitting to get working correctly.
Paying for parts up front is also a major sticking point. Imagine if you will, how many individual components make up the entire CZ line up of firearms from the last 3 years (guns within the warranty period) ? Every spring, every detent, every different stock type, every different height of each different sight, all of the limited editions and special run gun...it's mind bottling. It is simply impossible to have one of everything on hand and pay for it from your own pocket just to sit on a shelf in case you need it someday.
I applaud Wolverine for taking this job on. It will be a thankless task that will eat their time and make them little money. It will however help many of you get your firearms back to the range for action. Do not be hasty to criticize because without them you would be stranded with a non-functioning gun.
Thank you Mr. Wolverine, I for one am very thankful you are doing this.
Leigh
There was you and others. All the stories line up. In the end I managed to get what I needed from an outfit in Estonia. I understand that our market is small, but compared to Estonia? Most people could locate Estonia on a map without googling. But Estonia can export whatever they want it seems, and the only restrictions are our import regulations.
I agree keeping every parts in inventory is impossible. It would tie up tens of thousands of dollars in capital without any certainty that the parts will go anywhere. It's not reasonnable to ask that the warranty center shoulders that burden. Heck, even car dealerships don't really keep that many parts in inventory even though their lots and showrooms are worth milions.
Anyway, I didn't mean to be negative. Just wishing the wolverine peoples the best of luck.
