CZ Warranty

[taran1]

Great news!!!

[Chas59]

I spoke to Grech and it sounds like they will be transferring my firearm to you. Is this correct? All the unfinished CZ warranty will be heading your way?

I have the same question Mr. Wolverine, I have had a CZ2 in with Grech for a year now, will they transfer it to you?

[captainamazing]

I have the same question Mr. Wolverine, I have had a CZ2 in with Grech for a year now, will they transfer it to you?

A year!? How they survived for this long is astounding!! I had mine returned unfixed after 7 months when they told me it could be 7 more months to get a Shadow 2 spring in.

[Mr Wolverine]

I spoke to Grech and it sounds like they will be transferring my firearm to you. Is this correct? All the unfinished CZ warranty will be heading your way?

That is news to me! There has not been any discussion between Wolverine Supplies and CZ about taking over existing CZ warranty claims. We have had no communication from Grech regarding taking over their existing claims. It would seem logical to me that they, Grech, complete their claims as they will already have had communication with the customers and I assume if required, they will already have parts on order from CZ.

It was not the intent of Wolverine Supplies. to take work away from Grech, we had always assumed that they would fulfill their commitment to CZ.. Wolverine supplies start CZ warranty 1st Feb how can we take over existing warranty claims, that, as some claim, go back a year! How would we sort out what parts have been ordered and what claims they are against?

In my opinion:
IF and it is a very BIG IF, we were to take over pre-existing claims it would make sense to me that all outstanding claims are returned to the customer who then resubmit to us. That way the customer knows exactly what is going on, we plan to document all claims received against our issued return authorisation number We cannot accept warranty claims if that return number has not first been issued. Your warranty claim time would restart when we received your claim. Guns will be photographed so there is no later dispute over condition and all included accessories noted, like trigger locks, cases, spare mags, slings, scopes, manuals cleaning kits etc We will not be responsible for included accessories if they are not relevant to your claim. We will need exact written details of the problem, if applicable the brand of ammo used, spent casings etc The original Bill of Sale, or copy. We can't work miracles, we all fully expect to receive CZ firearms from time to time with no details which puts us in an impossible situation.
.

[VinnyQC]

LOL, you haven't received one gun yet and you're already scratching your head. Welcome to the world of misery that CZ warranties brings to everyone involved, it seems

I'm sorry for laughing, it's just that it sounds like everyone was reluctantly eating that brown stuff, and you just jumped in like "I WANT SOME OF THAT TOO!!!" and now you're like "This isn't chocolate ".

[afehr2]

That is news to me! There has not been any discussion between Wolverine Supplies and CZ about taking over existing CZ warranty claims. We have had no communication from Grech regarding taking over their existing claims. It would seem logical to me that they, Grech, complete their claims as they will already have had communication with the customers and I assume if required, they will already have parts on order from CZ.

It was not the intent of Wolverine Supplies. to take work away from Grech, we had always assumed that they would fulfill their commitment to CZ.. Wolverine supplies start CZ warranty 1st Feb how can we take over existing warranty claims, that, as some claim, go back a year! How would we sort out what parts have been ordered and what claims they are against?

In my opinion:
IF and it is a very BIG IF, we were to take over pre-existing claims it would make sense to me that all outstanding claims are returned to the customer who then resubmit to us. That way the customer knows exactly what is going on, we plan to document all claims received against our issued return authorisation number We cannot accept warranty claims if that return number has not first been issued. Your warranty claim time would restart when we received your claim. Guns will be photographed so there is no later dispute over condition and all included accessories noted, like trigger locks, cases, spare mags, slings, scopes, manuals cleaning kits etc We will not be responsible for included accessories if they are not relevant to your claim. We will need exact written details of the problem, if applicable the brand of ammo used, spent casings etc The original Bill of Sale, or copy. We can't work miracles, we all fully expect to receive CZ firearms from time to time with no details which puts us in an impossible situation.
.

Hey John,

I will send you an email. Sounds like they are trying to send all to you from what I gathered.

[10FCP]

This is a GREAT news. Now we going to have a REAL GUNSMITH close to Winnipeg!!!
All Winnipeg IPSC shooters should be cheering !!!
Lets make a "Canadian CZ CUSTOM" !!!

[P of PDent]

Great news John, this makes CZ and their products even more desirable for the Canadian consumer and other authorized dealers. Phil.

[Mr Wolverine]

Great news John, this makes CZ and their products even more desirable for the Canadian consumer and other authorized dealers. Phil.

Thank you Phil, your comment means a lot to me.

In answer to an earlier comment, I can assure everyone that there was a lot of head scratching before we committed to been the CZ UB warranty center. CZ UB have "courted" us for a long long time! We never viewed this as a money making venture, certainly not a "Chocolate sandwich". I personally have never been enthusiastic about this venture, I am concerned that we will have problems meeting everyone's expectations with out "Loosing our shirt". Also we can only offer a warranty service in support of those firearms that have been legitimately imported by CZ UB authorised distributor's. All models from CZ USA will have to go back to the US for warranty. One word of caution here, the Scorpion EVO 3 is made by CZ UB and marked "US" this is the exception, depending of course, who it was purchased from. There may be others, I do not know, but it would be a good idea to check with your retailer before making a purchase. "Proof of purchase" will be required with all warranty claims.

We hope our efforts will support and strengthen the Canadian Firearms industry, the emphasis on "CANADIAN".

[kawicrash]

This is a GREAT news. Now we going to have a REAL GUNSMITH close to Winnipeg!!!
All Winnipeg IPSC shooters should be cheering !!!
Lets make a "Canadian CZ CUSTOM" !!!

Who's going to be the gunsmith?