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Thread: MDT - Outstanding Customer Service

  1. #1
    Member
    Join Date
    Mar 2013
    Location
    Kingston, Ontario
    Posts
    42

    MDT - Outstanding Customer Service

    Received an MDT product as a Christmas gift, unfortunately the wrong version got ordered. I contacted MDT and they were very helpful and responsive in getting everything sorted without having to involve the gifter and make them feel silly for ordering the wrong thing. I sent the original part back and to make a long story short, Canada Post screwed up. Ryan at MDT was on the ball, he stayed in contact and made sure I was taken care of in despite none of the situation being MDT's fault. Absolutely fantastic customer service. Thanks again!!!

  2. #2
    CGN Ultra frequent flyer
    Join Date
    Feb 2007
    Location
    Saskatchewan
    Posts
    12,814
    I can echo the same sentiments. Just placed an order - had to ask a few questions over the phone and they were fantastic to deal with. Thanks Ryan!
    1944 - 18 year old men stormed the beaches of Normandy into almost certain death.
    2021 - 18 year old boys need a safe space because words hurt their feelings.
    2022 - 18 year old boys aren't sure what bathroom to use.

  3. #3
    CGN frequent flyer
    Join Date
    Oct 2012
    Location
    Calgary
    Posts
    1,894
    Agreed.

    I've only had one dealing with MDT, but was pleasantly surprised.

  4. #4
    CGN Regular
    Join Date
    Sep 2009
    Posts
    141
    MDT is a GREAT! company to deal with

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