Note: Have bought several rifles in the past and always had a great experience, and great quality rifles.
This past weekend I placed an order on a rifle, and asked for it to be held until Friday. I understand now Tradex has no hold policy, and I can't fault them for that. Thats just how they run things.
The rather rude response I received, on the other hand, was unexpected. So I allowed them to cancel my order, hoping it would still be available at the end of the week, but couldn't get the bitter taste out of my mouth regarding the response. So I emailed back explaining my dismay.
"I'm sorry you feel that way"
Thats the only response I received. And even after having asked that my issue be forwarded to someone higher up with a response expected, I have still heard nothing back.
I'm disappointed with the whole experience, especially since I had a good opinion of Tradex before and had been recommending them to others, and had planned on buying a lot more merchandise myself.