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I've recently purchased a rifle from Durham outdoors. The item sent was not as advertised. When I contacted Mike (The owner of the web-outlet), he was unpleasant, and was lacking knowledge of firearms in general. He refused to resolve this issue, and his site has a 20% restocking fee, if I were to return it (he has informed me shipping would be my expense.)
I recommend you talk to this guy before you consider a purchase. That will tell you a lot about his approach to customer service.
What was the issue with the rifle?
Member of the CSSA http://cssa-cila.org
Member of the CCFR https://firearmrights.ca
Member of the NRA https://home.nra.org
I met him for a trade once, and he seemed like a pretty good guy, I doubt he would intentionally screw someone. Maybe it was some kind of mistake.
I've bought so many guns and optics from mike, always willing to deal and always great service
not sure what went wrong, what is the issue and how was the advertisement different, must have been a used gun??
“Blind belief in authority is the greatest enemy of truth.”
― Albert Einstein
I also had top notch service from Durham. The fellow I dealt with on the phone was very personable, understanding of what I was looking for/explaining and I had super fast shipping.
Bought a couple there and had great service. Very knowledgeable and quick to ship etc.
I've only dealt with them once but it was a fantastic experience.
If you share the details of the issues, it won't stink so badly of buyers remorse in here.
I survived the gun control scare of 2013 and all I got was this t-shirt.......
And 30 PMags, 5000 rounds of .223, 3000 rounds of 9mm, 5 BCG's, 5 stripped lowers, and a really pissed off wife.
Any complaints should be backed up with details and pictures. If you would like us to take your word for it, then I would like you to also take my word when I sell you some over priced swamp land, sight unseen.
If there is a real issue that the retailer refuses to address, hope you used a credit card and contact them to launch a claim.
Guaranteed the owner responds to his CC payment provider.
This. CC companies don't f#$& around and can pull a merchant anytime.Originally Posted by dacron
Are you allowed to eat doughnuts private Pyle?
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