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Thread: I made a warranty claim for Remington Versa Max, Lifetime warranty - Gravel Agency

  1. #1
    Member Quaid's Avatar
    Join Date
    Oct 2007

    I made a warranty claim for Remington Versa Max, Lifetime warranty - Gravel Agency

    For the TL;DR crowd, this was a positive experience. The warranty process was simple and resolved my issue.

    Earlier this year I was participating in a sporting clays event using my Remington Versa Max. If you haven't shot in one of these events before, they are often 10 stations with 10 clay targets at each station. Around 75 clays into the event, my Versa Max suffered a failure. The charging handle disconnected from the bolt and flew off and away during the cycling of the action after a shot. We looked for the charging handle in the long grass, but it was never seen again.

    A reasonable question might be whether the charging handle was completely and properly installed into the bolt. You'll have to trust me that it was (it was). Some shooters had suggested that the spring behind the ball detent may have failed, releasing the charging handle retention mechanism. It hadn't. The failure seemed odd to me, and still does, but I've read about this happening to other people with many different makes and models of shotgun that share a similar charging handle retention design.

    In addition to the charging handle, one of the four receiver plug screws was no longer present. This was quite odd, since it was directly in the sight line when mounting the shotgun. I hadn't noticed it working lose and protruding, as you might expect that it would if it had worked lose over time.

    I contacted Gravel Agency and submitted the paperwork for a warranty claim. They mailed me a replacement charging handle and a replacement receiver plug screw, which arrived quickly (shipped to me, in Ontario). The replacement charging handle was different than the original, but seemed to install appropriately and I actually like it more than the original. It's closer to the style on the Pro Waterfowl model, although not exactly the same.

    I am happy with the service I received from Gravel Agency, and I wanted to share that. Thank you to Gravel Agency for making this a positive experience!
    Last edited by Quaid; 08-06-2018 at 07:48 PM.

  2. #2
    CGN Ultra frequent flyer scott_r's Avatar
    Join Date
    Apr 2004
    I had similar experience with them. My Marlin 1895 GBL had a bent sight hood and a missing hammer spur. Email was sent Monday and replacement parts arrived on Friday. Very happy with how quick they dealt with issues.


  3. #3
    CGN Regular buji88's Avatar
    Join Date
    Mar 2012
    Pitt Meadows
    Thumbs up for Gravel, they sourced me the airgun parts I needed as quickly as they could. They shipped them from Quebec to BC in like 3-4 days. Always been a great company.

  4. #4
    Industry Member Gravel Agency's Avatar
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    Jan 2015
    Great to hear guys!

  5. #5
    Business Member TacticalTeacher's Avatar
    Join Date
    Jun 2013
    Georgian Bay, ON
    It’s because of Gravel Agency’s super Service I’m keeping with Remmy 700 rigs as my client shooter rifles!

    They are always quick to warranty Remmy situations that I encounter with my few 700 shooters!

    Cheers, Barney
    Clinics? M14 - Precision Rifle - CQB Clinics?

    Most Current Hungry or TacticalTeacher Schedule; Just CLICK on the link below:

  6. #6
    CGN Regular billbmcleod's Avatar
    Join Date
    May 2010
    They were great to me also. I sent a 700 Remington to them for trigger warranty work and I think it was out of the house no more than two weeks. Plus they sent the shipping box and all the Canada Post shipping labels. I still have the box and I would probably send another rifle to them even if it was not warranty work.

  7. #7
    Super Moderator
    Dsiwy's Avatar
    Join Date
    Aug 2005
    Thumbs up here too

    Great warranty service all around.
    Trent 38

  8. #8
    CGN Regular Potato boy's Avatar
    Join Date
    Apr 2016
    North of the mountain
    I've had nothing but great experiences with Gravel agency for parts or warranty work. Pay attention others, this is how it's done, yes you Bennelli and Ruger, I'm talking to you.

  9. #9
    CGN Regular
    Join Date
    Mar 2004
    Similar great warranty experience with my Marlin 1895G. Great service. Thanks again Gravel.

  10. #10
    CGN frequent flyer greywolf67nt's Avatar
    Join Date
    Sep 2014
    Norman Wells ,NT
    Quote Originally Posted by TacticalTeacher View Post
    my client shooter rifles!

    Cheers, Barney
    Wait? What?
    I can shoot my clients?
    I'm going to hell anyway!
    So I guess at this point it's go big or go home!


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