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Thread: Very poor customer service experience@solely!

  1. #1
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    Very poor customer service experience@solely!

    I am very sorry to write about this:
    Spend over a thousand dollar bought a bad luck and no one takes care of it. a new customer feel like be fooled and very disappointed about your store!

    If your store still take care customer and their feeling I am waiting for your response!
    Last edited by njtp; 08-29-2018 at 10:50 AM.

  2. #2
    CGN Ultra frequent flyer Armourall's Avatar
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    Need more info. What is a bad luck for thousand dollars?

  3. #3
    CGN frequent flyer Kratos's Avatar
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    More story, let’s hear what happened. Also, they have no way of knowing which customer you are.

  4. #4
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    bought a type 81 and front sight has to adjust to all the way right. and really looks weird! They said it is supposed to be like this, and I am bad luck, nothing they can do for me.

    Send back this rifle to them, and they said they can not fix it, they have to wait for the tactical import to handle this. After 3 weeks give it back to me tell me nothing they can do! the gun is ok, just does not look nice.

    thousand dollars for a weird looking gun!
    Last edited by njtp; 08-28-2018 at 11:58 PM.

  5. #5
    CGN frequent flyer Kratos's Avatar
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    Quote Originally Posted by njtp View Post
    bought a type 81 and front sight has to adjust to all the way right. and really looks weird! They said it is supposed to be like this, and I am bad luck, nothing they can do for me.
    Actually from what CGN has said you are lucky, some came with bent receivers lol. A front sight issue ain’t so bad.

  6. #6
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    100% is a bent receiver, otherwise, I don't need to adjust front sight that much!

    and they always make up a story to fool you. You just feel like a ball to push from them to tactical import and back. by the end, nothing is solved!

  7. #7
    CGN Regular captainamazing's Avatar
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    Live and learn, don't buy Chinese commie crap. Especially one that, brand new, has a reputation for looking like it was run over by a tank.
    "Never trust quotes you read on the internet"
    - Abraham Lincoln

  8. #8
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    Actually, I bought another 81 everything is perfect!

    They know this gun has a problem and they just do not want to deal with it.
    what kind of service they are!!
    I should look at google rating first!

  9. #9
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    Quote Originally Posted by njtp View Post
    bought a type 81 and front sight has to adjust to all the way right. and really looks weird! They said it is supposed to be like this, and I am bad luck, nothing they can do for me.

    Send back this rifle to them, and they said they can not fix it, they have to wait for the tactical import to handle this. After 3 weeks give it back to me tell me nothing they can do! the gun is ok, just does not look nice.

    thousand dollars for a weird looking gun!
    Mine has the same problem only all the way to left. Nice little rifle but the barrel is press fit and if it is not true when fit it cannot be changed. They offered me another rifle with cosmetic issues in exchange but could not guarantee it wouldn't have The same issue unless they fired it first! Says something for quality control. At first I defended this rifle from the Chicom crowd but now I really think your money would be better spent elsewhere. Sheet metal with press fit barrel-not worth a 1000 bucks.

  10. #10
    CGN Ultra frequent flyer Bigbubba's Avatar
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    Lay it on the ground and drive over it with your truck and maybe you can fix it.....

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