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Thread: No answer since last email exchange ( 1 month + ago )

  1. #1
    CGN Regular Julesheb's Avatar
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    No answer since last email exchange ( 1 month + ago )

    Hi ,

    Ive received an estimate for a project that i have for my glock 17 gen 4 via email. I have replied to the email with a question , no answer since then.

    Are you guys too busy for new projects ?

    Thx verry much

  2. #2
    GunNutz Patt08's Avatar
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    FWIW I had a project with them a couple months ago and it took longer than expected due to them being really really busy. I would phone them. They answer the phone right away.
    CSSA|CCFR|NFA

  3. #3
    Business Member Black Box Customs's Avatar
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    Good Afternoon Julien,

    We apologize for the delay, unfortunately we missed your email and it was filed as one that we responded to. We've sent over a response and we look forward to working with you.

    We've been slightly short handed for the past couple months, with the influx in customer projects we've been trying out best to balance customer service and completing projects on hand without sacrificing the level of quality that we're known for. Once again, we thank everyone for being so patient with us, we're still a young and growing company going through some growing pains.

    If you even have any questions or concerns, please feel free to call us directly. Even if you get our voice mail, we will call back.

    - Black Box Team


    Milling | Stippling | Cerakote Certified
    www.BlackBoxCustoms.com
    sales@blackboxcustoms.com
    Phone: (403) 470-8802

  4. #4
    CGN Regular Julesheb's Avatar
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    Just got an email, thanks for the quick reply !

  5. #5
    Super GunNutz 9.3 Hunter's Avatar
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    follow up phone calls are good, see, they missed your email........ things happen.

    very busy folks at BB,

  6. #6
    CGN Regular Julesheb's Avatar
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    Quote Originally Posted by 9.3 Hunter View Post
    follow up phone calls are good, see, they missed your email........ things happen.

    very busy folks at BB,
    yeah , think they handled that pretty well by themself but thanks for your helpfull comment.

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