James
you are free of course to post on CGN and ask about us.
but just wondering why,
we have had 3 emails back and forth this day withing the space of 3 hours.
so i dont think our Com,s are lacking.
you even replied to us.
As for our customer service, we are a small company, that make very high quality products, and we do retail other people products.
you will find dozens of people that have had issues with us over the last 16 years.
most of those issues are legit, many of them are not.
we do endeavor to do the best job we can.
But as its been noted here a few times I have some major health issue, so there are times things get back up or missed.
we do have a network of dealers across Canada, which helps for those looking for products we make.
when it comes to products we dont make, we are at the mercy of the wholesaler, if we have an issue suck as quality control, back orders or wrong item shipped.
could our customer service be better, damm right it could!
we work on that every day, if we make a mistake or times are longer or we miss something , its not us not caring, it just us being Human.
no ones bats 100%
when you have been doing this for as long as i have, no one remebers the good things you do just evey little mistake you make.
But on that note, if anyone has any missing products they have paid for at anytime please contract me direct and we will sort it out.
Yes you may have to ask us a few times.
I will not screw anyone.
Simon
Simon Beeson
Partner
S&J Hardware Canada Inc
sales@sjhardware.com