I recently made a purchase with Zahal and it left a bit to be desired.
- I ordered a shotgun stock set on Aug 23rd and received confirmation of the order with a notice that shipping would happen as quick as possible.
- On Sept 8th I have not received any tracking info or emails about a delay. Iam not worried as emails sometimes don't make it through and if it was shipped it could be delayed in customs for awhile. I decide to email for an update anyways just to see.
- I recieved a reply on Sept 9th that the item had not been supplied by Fab Defence yet and the last shipment had the wrong item and they were waiting on the right item and it would ship no later than Sept 12th. They apologized and upgraded my shipping so that I would receive the item sooner. Crap happens so I was happy with that reply even thought I would have liked an update from them with what had happened earlier and not have to instigate it with my own inquiry.
- Sept 12th comes and goes I neither receive shipping notification or email about what's going on. I decided to give it some time as maybe they just don't send out shipping info in an email right away.
-Sept 17th I still haven't recieved any info so I send another email inquiring for an update.
-Sept 20th I get a shipping email from them. My above email from the 17th was never answered nor did I get clarification why it was shipped 8 days after the no later than date.
What I take away from all this is they don't actually have stock of the items on there site. Whether that was just my item or others I have no idea. Communication is not there strong suit as I never got any info unless I asked and I never got a reply to my last email at all. I decided to shop with them over other non sponsor Canadian retailers because I always try to support sponsors of this site first as they help keep this forum going. Also I ended up saving over $80 after USD conversion from the Canadian stores. Now I imagine some of that will disappear when I get charged duty but still should save a few bucks. I will get my item in the end but if I would have purchased in Canada I would have had my item weeks ago. Between shipping and customs it will likely be Oct before I receive my item that I expected early sept even with shipping from another country and customs delays.
So unless they offer an item you can't find anywhere else or the savings are too great that you can deal with a wait, I cannot recommend using this retailer.
Disclaimer: I just searched there store added the item to my cart and checked out. I didn't read any fine print or look deep into there site. I read there shipping page about 10-14 days usually to Canada and expected a bit of a wait. If they have a disclaimer about not stocking items somewhere on there page then thats my bad.
Jason
- I ordered a shotgun stock set on Aug 23rd and received confirmation of the order with a notice that shipping would happen as quick as possible.
- On Sept 8th I have not received any tracking info or emails about a delay. Iam not worried as emails sometimes don't make it through and if it was shipped it could be delayed in customs for awhile. I decide to email for an update anyways just to see.
- I recieved a reply on Sept 9th that the item had not been supplied by Fab Defence yet and the last shipment had the wrong item and they were waiting on the right item and it would ship no later than Sept 12th. They apologized and upgraded my shipping so that I would receive the item sooner. Crap happens so I was happy with that reply even thought I would have liked an update from them with what had happened earlier and not have to instigate it with my own inquiry.
- Sept 12th comes and goes I neither receive shipping notification or email about what's going on. I decided to give it some time as maybe they just don't send out shipping info in an email right away.
-Sept 17th I still haven't recieved any info so I send another email inquiring for an update.
-Sept 20th I get a shipping email from them. My above email from the 17th was never answered nor did I get clarification why it was shipped 8 days after the no later than date.
What I take away from all this is they don't actually have stock of the items on there site. Whether that was just my item or others I have no idea. Communication is not there strong suit as I never got any info unless I asked and I never got a reply to my last email at all. I decided to shop with them over other non sponsor Canadian retailers because I always try to support sponsors of this site first as they help keep this forum going. Also I ended up saving over $80 after USD conversion from the Canadian stores. Now I imagine some of that will disappear when I get charged duty but still should save a few bucks. I will get my item in the end but if I would have purchased in Canada I would have had my item weeks ago. Between shipping and customs it will likely be Oct before I receive my item that I expected early sept even with shipping from another country and customs delays.
So unless they offer an item you can't find anywhere else or the savings are too great that you can deal with a wait, I cannot recommend using this retailer.
Disclaimer: I just searched there store added the item to my cart and checked out. I didn't read any fine print or look deep into there site. I read there shipping page about 10-14 days usually to Canada and expected a bit of a wait. If they have a disclaimer about not stocking items somewhere on there page then thats my bad.
Jason