Anyone know the process? Never had to resort to this but I am at my wit's end dealing with a cgn Vendor who had my money.
Recently contacted this Vendor out of Arizona who has had my money for a receiver set that was supposed to be delivered in July.
I was looking for a full refund because of their inability to supply the product on the promised schedule. With no reply at all from them, I shortly see a refund minus 25% on my VISA. After some back and forth and a new delivery date promise I agree to keep the order but ask for an email from them specifying the details. Receivers arrive and they email me basically saying tough luck you cancelled so we built yours into a full rifle but we'll sell you that. Then try and convince me they are doing me a favor ffs.
Just to be clear I never even actually said to cancel my order lol. Just made it clear a full refund was all I'd accept. Their punitive response was to cancel it and keep my money then reneg on a solution we had come to.
Totally let down by this other outfit. Just hoping to get my 100$ back. If not it will be a cheap lesson to never deal with these guys again
Your statements are not exactly accurate Shooter1971.
IRUNGUNS has a 25% restocking charge on all cancelled orders. This is clearly stated upon checkout and on the payment confirmation you received after agreeing to make the purchase. The email you sent us to cancel your order was quite clear. This is store policy, the restocking charge is there to recoup the costs of restocking products after they are purchased, especially serialized items. There are several costs incurred when processing sales that require export to another country, these expenses are factored into the purchase, but if the purchase is canceled these funds are used to recover those costs.
The person you dealt with at IRUNGUNS offered to use the restocking charge towards the purchase of a receiver set once they came into Canada and an email was sent to you explaining that. Unfortunately, the store had built all the receiver sets into rifles which was unknown at the time the email was sent. So, it was explained to you that should a customer cancel one you would be first on the list or we will apply that restocking charge to a completed rifle. We can not offer something we do not have in stock.
I am sorry you are not happy with the outcome, but the offer still stands. Putting it on our forum is not going to change this.