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Thread: Warranty Clarification when purchasing from IRUNGUNS

  1. #1
    Business Member IRUNGUNS's Avatar
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    Warranty Clarification when purchasing from IRUNGUNS

    In regards to Warranty Service when you purchase a firearm or accessory from IRUNGUNS:


    There have been many rumours circulating about the warranty service that IRUNGUNS customers receive whenever they require warranty service. We would like to take a minute to establish the facts and explain what our customers can expect when they purchase firearms from IRUNGUNS.

    IRUNGUNS holds numerous licenses and has the capability to export, back to the U.S., any firearm that we initially imported into Canada. This means that, in the unlikely event that your firearm would require warranty service, it will be returned directly to the manufacturer’s plant for any work that is covered by their policy, including any recall that should occur at any time after your initial purchase, including voluntary upgrades.


    There are many advantages to having your firearms serviced by the manufacturer for warranty, as opposed to sending them to a warranty center in Canada.


    First technicians who are employed by large firearm manufacturers undergo hundreds of hours of training. In addition to being certified gunsmiths and machinists, they usually specialise in certain models of firearm and work on those same types of firearm on a daily basis.

    Second, they have all the proper tools at their disposal and parts in stock to keep the turnaround times as short as possible. They also have the original equipment used to finish or coat the firearms and can correct any esthetic issue that would have presented during service. Occasionally there are very large recalls which may cause delays in service but, generally speaking, the firearms that are sent for warranty are usually returned within a matter of weeks.

    Third, in the event of extreme issues or critical failures, the manufacturer has the ability to completely replace a firearm. In the case of restricted firearms, should this happen to you, we will handle all the processing and ensure that the new one is registered to you before it arrives in Canada.


    Consequently, there are many advantages to purchasing firearms from a specialized importer like IRUNGUNS. As long as the issue that arises with your firearm are covered by the manufacturer’s warranty policy, IRUNGUNS will ensure that it is serviced correctly by the manufacturer.




    The IRUNGUNS Team


    Flat rate shipping to Canada is 25.00USD on all accessory and ammunition orders regardless of quantities ordered. Firearms are exported to Canada at a flat rate of 25.00USD per firearm.

    The IRUNGUNS Team

    www.irunguns.ca
    www.irunguns.com
    www.irunguns.rocks

  2. #2
    Big Mouth
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    Well written. I have wondered about this myself. Thanks for the write up.

  3. #3
    Newbie SuperDeadlyAccountant's Avatar
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    Do you guys do some warranty service yourselves in case it's a basic issue with the firearm, or every single RMA goes back to the manufacturer?

  4. #4
    Business Member IRUNGUNS's Avatar
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    Yes, we do staff a Gunsmith at the Canadian location to address minor issues or quick repairs. If it is something out of our scope or an extensive repair it is shipped back to Arizona and from there returned to the Manufacturer to have the issue addressed.

    Quote Originally Posted by SuperDeadlyAccountant View Post
    Do you guys do some warranty service yourselves in case it's a basic issue with the firearm, or every single RMA goes back to the manufacturer?


    Flat rate shipping to Canada is 25.00USD on all accessory and ammunition orders regardless of quantities ordered. Firearms are exported to Canada at a flat rate of 25.00USD per firearm.

    The IRUNGUNS Team

    www.irunguns.ca
    www.irunguns.com
    www.irunguns.rocks

  5. #5
    Super GunNutz
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    What is the cost to return a firearm purchased from you to the US for warranty work and returned to the purchaser in Canada?

  6. #6
    Business Member IRUNGUNS's Avatar
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    IRUNGUNS covers all the costs for the warrantied item. This includes brokerage, shipping to the US, the Manufacture, reexport out of the US, and shipping back to the customer. The customer's only responsibility and cost will only be to ship us the warrantied item.

    I hope this helps.

    The IRUNGUNS Team


    Quote Originally Posted by powderman View Post
    What is the cost to return a firearm purchased from you to the US for warranty work and returned to the purchaser in Canada?
    Last edited by IRUNGUNS; 10-13-2018 at 09:09 AM.


    Flat rate shipping to Canada is 25.00USD on all accessory and ammunition orders regardless of quantities ordered. Firearms are exported to Canada at a flat rate of 25.00USD per firearm.

    The IRUNGUNS Team

    www.irunguns.ca
    www.irunguns.com
    www.irunguns.rocks

  7. #7
    GunNutz ljones's Avatar
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    I have made use of this. Sent a Kel Tek 30 CMR back for warranty. Had it back in reasonable time. Their warranty service was prompt and all I had to do was print out a parcel label they created and send it to them. Easy.
    No such thing as too much ammunition or toilet paper...

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