Warranty Clarification when purchasing from IRUNGUNS

IRUNGUNS

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In regards to Warranty Service when you purchase a firearm or accessory from IRUNGUNS:


There have been many rumours circulating about the warranty service that IRUNGUNS customers receive whenever they require warranty service. We would like to take a minute to establish the facts and explain what our customers can expect when they purchase firearms from IRUNGUNS.

IRUNGUNS holds numerous licenses and has the capability to export, back to the U.S., any firearm that we initially imported into Canada. This means that, in the unlikely event that your firearm would require warranty service, it will be returned directly to the manufacturer’s plant for any work that is covered by their policy, including any recall that should occur at any time after your initial purchase, including voluntary upgrades.


There are many advantages to having your firearms serviced by the manufacturer for warranty, as opposed to sending them to a warranty center in Canada.


First technicians who are employed by large firearm manufacturers undergo hundreds of hours of training. In addition to being formally educated gunsmiths and machinists, they usually specialise in certain models of firearm and work on those same types of firearm on a daily basis.

Second, they have all the proper tools at their disposal and parts in stock to keep the turnaround times as short as possible. They also have the original equipment used to finish or coat the firearms and can correct any esthetic issue that would have presented during service. Occasionally there are very large recalls which may cause delays in service but, generally speaking, the firearms that are sent for warranty are usually returned within a matter of weeks.

Third, in the event of extreme issues or critical failures, the manufacturer has the ability to completely replace a firearm. In the case of restricted firearms, should this happen to you, we will handle all the processing and ensure that the new one is registered to you before it arrives in Canada.


Consequently, there are many advantages to purchasing firearms from a specialized importer like IRUNGUNS. As long as the issue that arises with your firearm are covered by the manufacturer’s warranty policy, IRUNGUNS will ensure that it is serviced correctly by the manufacturer.




The IRUNGUNS Team
 
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Yes, we do staff a Gunsmith at the Canadian location to address minor issues or quick repairs. If it is something out of our scope or an extensive repair it is shipped back to Arizona and from there returned to the Manufacturer to have the issue addressed.

Do you guys do some warranty service yourselves in case it's a basic issue with the firearm, or every single RMA goes back to the manufacturer?
 
What is the cost to return a firearm purchased from you to the US for warranty work and returned to the purchaser in Canada?
 
IRUNGUNS covers all the costs for the warrantied item. This includes brokerage, shipping to the US, the Manufacture, reexport out of the US, and shipping back to the customer. The customer's only responsibility and cost will only be to ship us the warrantied item.

I hope this helps.

The IRUNGUNS Team


What is the cost to return a firearm purchased from you to the US for warranty work and returned to the purchaser in Canada?
 
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I have made use of this. Sent a Kel Tek 30 CMR back for warranty. Had it back in reasonable time. Their warranty service was prompt and all I had to do was print out a parcel label they created and send it to them. Easy.
 
I think I will take you up on that.

My .45LC/ACP Ruger Redhawk has been sitting in the safe for well over a year due to the "2-to-4 out of 6 .45 ACP moon-clip'd rounds will not fire in double-action" incredibly frustrating issue. Some will fire on the 2nd strike, some will need to be re-struck in single-action a few times. I've even had some that just never fired (but went off find in my 1911.) Different brands did nothing to help.

Had a few issues with 45LC too when I ran a box through it to see if it improved matters (3 needed a double-action re-strike and 1 or 2 needed a single-action strike out of the 50 fired.)

Heard from other owners that it could be anything from a short firing pin, bad hammer profile on the transfer bar step to a hammer that rubs on the frame and needs bushings to be centered (from scratching on the side face of the hammer, that could be it in my case)

Short story, I've shelved it for the past IPSC season (this year will be 2nd) because it's just not safe and I'm not sure I want to send it to some local gunsmith that knows nothing of the model.
 
Please email carolyn@irunguns.ca and she will send you an RMA you will need to send with the revolver.

Have a great weekend.

The IRUNGUNS Team

I think I will take you up on that.

My .45LC/ACP Ruger Redhawk has been sitting in the safe for well over a year due to the "2-to-4 out of 6 .45 ACP moon-clip'd rounds will not fire in double-action" incredibly frustrating issue. Some will fire on the 2nd strike, some will need to be re-struck in single-action a few times. I've even had some that just never fired (but went off find in my 1911.) Different brands did nothing to help.

Had a few issues with 45LC too when I ran a box through it to see if it improved matters (3 needed a double-action re-strike and 1 or 2 needed a single-action strike out of the 50 fired.)

Heard from other owners that it could be anything from a short firing pin, bad hammer profile on the transfer bar step to a hammer that rubs on the frame and needs bushings to be centered (from scratching on the side face of the hammer, that could be it in my case)

Short story, I've shelved it for the past IPSC season (this year will be 2nd) because it's just not safe and I'm not sure I want to send it to some local gunsmith that knows nothing of the model.
 
It only applies to purchases made on your US website correct? Man imagine if it applies to third party import....JP and Limcat customs will be on my speed dial.
 
That is fantastic. I had a very bad experience once buying a firearm from a store in town. When it proved to have major manufacturing defects, they insisted I use the Canadian warranty center which was not capable enough to do their job. The manufacturer wouldn’t replace/exchange it, being that I’m in Canada. I also had to wait 6 months to get my replacement barrel back (it came factory with a bent barrel), and I felt that was far too long.

Being able to send a firearm back to the manufacturer for qualified assessment, repair, replacement, etc would be a tremendous asset that would have saved me the disappointment. It would have possibly prevented me from missing an entire 2 hunting seasons. It may also have enabled me the confidence to buy from that manufacturer again, which I will not do now based on the principle of setting up incompetent warranty service here.

I will be looking at buying from you guys first next time I’m in the market for a rifle or shotgun. Peace of mind is worth the investment.
 
Very well written and a great reminder of some options available to Canadians.

I have purchased from IRunGuns and found their service excellent. I have not experienced any warranty issues but this does add some piece of mind.
 
That's a pretty good service!

You guys should consider offering a warranty shipping service for people that don't want to wait 6 months or more for basic warranty issues in Canada.
 
I can speak directly to the experience I had when a rifle I purchased from IRUNGUNS that required to be sent back for warranty in the US.

It was handled just as described on the first thread and I was totally satisfied with the rifle upon it's return. Unfortunately it did take a little longer than expected due to changes to US Export rules at the time. However, I was kept well informed as to the reason for the delays.

You have no worries with IRUNGUNS taking good care of you if there are issues with your firearm.
 
I’m still waiting for my email reply, I purchased a brand new PSA, with obvious defects from the factory and you expect me to pay return shipping to your warehouse? Please email me back.
 
: Artvark
I’m still waiting for my email reply, I purchased a brand new PSA, with obvious defects from the factory and you expect me to pay return shipping to your warehouse? Please email me back.
:

Hey man, im on same situation. They send me defective, used firearm as new. And seems do not like to do exchange for real new one. I guess BBB could help us.
I think next week will write my story to a public, all customers should know what king of business doing IRUNGUNS.
 
: Artvark
I’m still waiting for my email reply, I purchased a brand new PSA, with obvious defects from the factory and you expect me to pay return shipping to your warehouse? Please email me back.
:

Hey man, im on same situation. They send me defective, used firearm as new. And seems do not like to do exchange for real new one. I guess BBB could help us.
I think next week will write my story to a public, all customers should know what king of business doing IRUNGUNS.

Just a heads up, the BBB is like yelp, google reviews, or a facebook review before the internet. A paper version of them before the internet made it further redundant. It literally does nothing except alert people who still use the BBB (virtually no one) of their status within the BBB.
 
We can do that, but unfortunately if we did not sell the product there would be a charge for it. It would follow the same protocol as temporarily importing the firearm for custom work which is a service we do offer.




That's a pretty good service!

You guys should consider offering a warranty shipping service for people that don't want to wait 6 months or more for basic warranty issues in Canada.
 
Good morning,

I am not aware of your issue which is not to say we have not received it. Please forward your information to admin@irunguns.us and I will look into it. The emails and correspondence slow down when the Canadian Office processes the export. The same people that look after the warranty are the same ones who process the transfers and shipping.

We will get back to you shortly via email.

As for sending us the firearm, yes that has been policy for the last 3 years both in the US and in Canada. Here is a copy of the warranty information posted on the website.


IRUNGUNS LLC maintains a Type 8 FFL, which allows us to move firearms back and forth between borders. Our warranty is directly with the manufacturer in the US. Should you have an issue with your purchase, please email us with your concern. Include your invoice number and clear pictures of the issue and we will provide you with a Return Merchandise Authorization Form (RMA). Once you have shipped your item back to our Canadian warehouse we will incur the shipping and export costs to return the item back to the manufacturer in the US. Once the item has been repaired or replaced by the manufacturer, we will export it back into Canada and ship it back to your address on file, at our expense. Please allow 60 - 90 days for warranty repair, depending on the manufacturer.


I’m still waiting for my email reply, I purchased a brand new PSA, with obvious defects from the factory and you expect me to pay return shipping to your warehouse? Please email me back.
 
Andy, as it was previously explained to you this is the process.

IRUNGUNS LLC maintains a Type 8 FFL, which allows us to move firearms back and forth between borders. Our warranty is directly with the manufacturer in the US. Should you have an issue with your purchase, please email us with your concern. Include your invoice number and clear pictures of the issue and we will provide you with a Return Merchandise Authorization Form (RMA). Once you have shipped your item back to our Canadian warehouse we will incur the shipping and export costs to return the item back to the manufacturer in the US. Once the item has been repaired or replaced by the manufacturer, we will export it back into Canada and ship it back to your address on file, at our expense. Please allow 60 - 90 days for warranty repair, depending on the manufacturer.

Your firearm will be returning to the Manufacturer in the US this week, if they have any questions they will reach out to you. All firearms are test fired by the Manufacturer, this is done for obvious reasons, how many rounds they put through your firearm is up to them. In most cases it's 2 or 3, sometimes if an adjustment needs to be made it could be a few more to make it perfect. They do not use the most expensive ammo nor do they clean the guns afterwards. 22LR is a dirty caliber and as such there will be signs that it has had rounds cycled through it, that does no way indicate it is used. As for the collapsible rear stock the Manufacturer didn't build it but it is warrantied with the rifle.

Should you have any questions please reach out to JF who is the one who is looking after your file.

The IRUNGUNS Team


: Artvark
I’m still waiting for my email reply, I purchased a brand new PSA, with obvious defects from the factory and you expect me to pay return shipping to your warehouse? Please email me back.
:

Hey man, im on same situation. They send me defective, used firearm as new. And seems do not like to do exchange for real new one. I guess BBB could help us.
I think next week will write my story to a public, all customers should know what king of business doing IRUNGUNS.
 
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