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Thread: Warranty Clarification when purchasing from IRUNGUNS

  1. #1
    Business Member IRUNGUNS's Avatar
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    Warranty Clarification when purchasing from IRUNGUNS

    In regards to Warranty Service when you purchase a firearm or accessory from IRUNGUNS:


    There have been many rumours circulating about the warranty service that IRUNGUNS customers receive whenever they require warranty service. We would like to take a minute to establish the facts and explain what our customers can expect when they purchase firearms from IRUNGUNS.

    IRUNGUNS holds numerous licenses and has the capability to export, back to the U.S., any firearm that we initially imported into Canada. This means that, in the unlikely event that your firearm would require warranty service, it will be returned directly to the manufacturer’s plant for any work that is covered by their policy, including any recall that should occur at any time after your initial purchase, including voluntary upgrades.


    There are many advantages to having your firearms serviced by the manufacturer for warranty, as opposed to sending them to a warranty center in Canada.


    First technicians who are employed by large firearm manufacturers undergo hundreds of hours of training. In addition to being formally educated gunsmiths and machinists, they usually specialise in certain models of firearm and work on those same types of firearm on a daily basis.

    Second, they have all the proper tools at their disposal and parts in stock to keep the turnaround times as short as possible. They also have the original equipment used to finish or coat the firearms and can correct any esthetic issue that would have presented during service. Occasionally there are very large recalls which may cause delays in service but, generally speaking, the firearms that are sent for warranty are usually returned within a matter of weeks.

    Third, in the event of extreme issues or critical failures, the manufacturer has the ability to completely replace a firearm. In the case of restricted firearms, should this happen to you, we will handle all the processing and ensure that the new one is registered to you before it arrives in Canada.


    Consequently, there are many advantages to purchasing firearms from a specialized importer like IRUNGUNS. As long as the issue that arises with your firearm are covered by the manufacturer’s warranty policy, IRUNGUNS will ensure that it is serviced correctly by the manufacturer.




    The IRUNGUNS Team
    Last edited by IRUNGUNS; 02-01-2019 at 07:09 PM.


    Flat rate shipping to Canada is 25.00USD on all accessory and ammunition orders regardless of quantities ordered. Firearms are exported to Canada at a flat rate of 25.00USD per firearm.

    The IRUNGUNS Team

    www.irunguns.ca
    www.irunguns.com

  2. #2
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    Well written. I have wondered about this myself. Thanks for the write up.

  3. #3
    CGN Regular SuperDeadlyAccountant's Avatar
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    Do you guys do some warranty service yourselves in case it's a basic issue with the firearm, or every single RMA goes back to the manufacturer?

  4. #4
    Business Member IRUNGUNS's Avatar
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    Yes, we do staff a Gunsmith at the Canadian location to address minor issues or quick repairs. If it is something out of our scope or an extensive repair it is shipped back to Arizona and from there returned to the Manufacturer to have the issue addressed.

    Quote Originally Posted by SuperDeadlyAccountant View Post
    Do you guys do some warranty service yourselves in case it's a basic issue with the firearm, or every single RMA goes back to the manufacturer?


    Flat rate shipping to Canada is 25.00USD on all accessory and ammunition orders regardless of quantities ordered. Firearms are exported to Canada at a flat rate of 25.00USD per firearm.

    The IRUNGUNS Team

    www.irunguns.ca
    www.irunguns.com

  5. #5
    Super GunNutz
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    What is the cost to return a firearm purchased from you to the US for warranty work and returned to the purchaser in Canada?

  6. #6
    Business Member IRUNGUNS's Avatar
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    IRUNGUNS covers all the costs for the warrantied item. This includes brokerage, shipping to the US, the Manufacture, reexport out of the US, and shipping back to the customer. The customer's only responsibility and cost will only be to ship us the warrantied item.

    I hope this helps.

    The IRUNGUNS Team


    Quote Originally Posted by powderman View Post
    What is the cost to return a firearm purchased from you to the US for warranty work and returned to the purchaser in Canada?
    Last edited by IRUNGUNS; 10-13-2018 at 09:09 AM.


    Flat rate shipping to Canada is 25.00USD on all accessory and ammunition orders regardless of quantities ordered. Firearms are exported to Canada at a flat rate of 25.00USD per firearm.

    The IRUNGUNS Team

    www.irunguns.ca
    www.irunguns.com

  7. #7
    CGN Ultra frequent flyer ljones's Avatar
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    I have made use of this. Sent a Kel Tek 30 CMR back for warranty. Had it back in reasonable time. Their warranty service was prompt and all I had to do was print out a parcel label they created and send it to them. Easy.
    No such thing as too much ammunition or toilet paper...

  8. #8
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    I think I will take you up on that.

    My .45LC/ACP Ruger Redhawk has been sitting in the safe for well over a year due to the "2-to-4 out of 6 .45 ACP moon-clip'd rounds will not fire in double-action" incredibly frustrating issue. Some will fire on the 2nd strike, some will need to be re-struck in single-action a few times. I've even had some that just never fired (but went off find in my 1911.) Different brands did nothing to help.

    Had a few issues with 45LC too when I ran a box through it to see if it improved matters (3 needed a double-action re-strike and 1 or 2 needed a single-action strike out of the 50 fired.)

    Heard from other owners that it could be anything from a short firing pin, bad hammer profile on the transfer bar step to a hammer that rubs on the frame and needs bushings to be centered (from scratching on the side face of the hammer, that could be it in my case)

    Short story, I've shelved it for the past IPSC season (this year will be 2nd) because it's just not safe and I'm not sure I want to send it to some local gunsmith that knows nothing of the model.

  9. #9
    Business Member IRUNGUNS's Avatar
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    Please email carolyn@irunguns.ca and she will send you an RMA you will need to send with the revolver.

    Have a great weekend.

    The IRUNGUNS Team

    Quote Originally Posted by DanOnymus View Post
    I think I will take you up on that.

    My .45LC/ACP Ruger Redhawk has been sitting in the safe for well over a year due to the "2-to-4 out of 6 .45 ACP moon-clip'd rounds will not fire in double-action" incredibly frustrating issue. Some will fire on the 2nd strike, some will need to be re-struck in single-action a few times. I've even had some that just never fired (but went off find in my 1911.) Different brands did nothing to help.

    Had a few issues with 45LC too when I ran a box through it to see if it improved matters (3 needed a double-action re-strike and 1 or 2 needed a single-action strike out of the 50 fired.)

    Heard from other owners that it could be anything from a short firing pin, bad hammer profile on the transfer bar step to a hammer that rubs on the frame and needs bushings to be centered (from scratching on the side face of the hammer, that could be it in my case)

    Short story, I've shelved it for the past IPSC season (this year will be 2nd) because it's just not safe and I'm not sure I want to send it to some local gunsmith that knows nothing of the model.


    Flat rate shipping to Canada is 25.00USD on all accessory and ammunition orders regardless of quantities ordered. Firearms are exported to Canada at a flat rate of 25.00USD per firearm.

    The IRUNGUNS Team

    www.irunguns.ca
    www.irunguns.com

  10. #10
    CGN Regular Salmoncan's Avatar
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    It only applies to purchases made on your US website correct? Man imagine if it applies to third party import....JP and Limcat customs will be on my speed dial.

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